NAMBUCCA SHIRE COUNCIL

 

General Purpose Committee - 19 November 2008 – Commencing at 8.30 am

 

Acknowledgement of Country            (Mayor)

I would like to Acknowledge the Gumbaynggirr people who are the Traditional Custodians of this Land.  I would also like to pay respect to the elders both past and present and extend that respect to any Aboriginals present.

 

AGENDA                                                                                                   Page

 

1        APOLOGIES

2        DISCLOSURE OF INTEREST

3        General Manager Report

8.1     Scotts Head Caravan Park and Reserve - Briefing by Integrated Site Design on Draft Master Plan

8.2     Requests and Complaints Policy

8.3     Quarterly Review - Performance Targets Achievements to 30 September 2008

8.4     Budget Review - September 2008

 

4        Director Environment and Planning Report

9.1     Report on Deferred Review of Council's Policies - Environment Planning Department

9.2     Report on Clarence Regional Library Strategic Plan

9.3     Report on SOE Submissions from Public Exhibition    

 

Time

Description

Where

OS/CC

Officer

Tentative/

Confirmed

8.30 am

Introduction of new employees - Ron Monk, Thomas Reid, Kelly Edwards and Patricia Walker

CC

DEP/

MCW

 

08.40 - 9.30 am

Budget Review - September 2008

CC

MFS

Confirmed

9.30 - 10.00 am

Management Plan

CC

GM

Confirmed

10.00 am

Morning Tea  (1 or 2 CRL staff for morning tea)

 

 

 

10.30 am

Clarence Regional Library - Strategic Plan

CC

MC&CS

Confirmed

11.15 am

SoE Report. Consideration of Submissions

CC

DEP ENV Comp

Confirmed

11.45 am

Policy Reviews

Contaminated Land Section 149(2)

Contaminated Land Management

Ecologically Sustainable Development

Rural and Residential Land Activities

Rural Dwellings Illegal

Threatened Species Legislation

Companion Animals

Requests and Complaints

CC

DEP

 

 

 

 

 

 

 

GM

Confirmed

12.00 noon

Lunch

 

 

 

12.30pm

Scotts Head Reserve Master Plan - Briefing by ISD

CC

 

GM

 

Confirmed

2.00pm

Policy Reviews continued

CC

DEP/GM

Confirmed

 



General Purpose Committee

19 November 2008

General Manager's Report

ITEM 8.1      SF382              191108         Scotts Head Caravan Park and Reserve - Briefing by Integrated Site Design on Draft Master Plan

 

AUTHOR/ENQUIRIES:     Michael Coulter, General Manager         

 

Summary:

 

A briefing is being provided on the draft Master Plan for the Scotts Head Caravan Park and Reserve by consultants, Integrated Site Design.

 

 

Recommendation:

 

1        That Council note the information in the briefing on the Scotts Head Caravan Park and Reserve Draft Master Plan.

 

2        That the Director Engineering Services replace the General Manager as a representative of Council on the Project Facilitation Team along with the Mayor and two representatives of the Department of Lands.

 

 

OPTIONS:

 

As a briefing is being provided on the draft Master Plan there are no realistic options.

 

The draft Master Plan will be placed on public exhibition for an extended period so there will be ample opportunity for Council and the community to make further comment.

 

DISCUSSION:

 

At Council’s meeting on 16 October 2008 it was resolved:

 

1          That Council receives a comprehensive report regarding the preparation of the Masterplan – at the very least, the report should cover the project timeline, progress to date and budget details.

 

2          That Council invite the Masterplan consultants to present the draft Masterplan to a General Purpose Committee meeting before it is placed on public exhibition.

 

A status report was provided to Council’s meeting on 6 November 2008.  This report fulfils the second resolution.

 

The Department of Lands and Council entered into a Memorandum of Understanding in February 2007 for the purpose of establishing a,

 

“cooperative liaison between the NSW Department of Lands and Nambucca Shire Council:

 

·           To develop a partnership between Lands and Council for the caravan park utilising Crown land and Council community land (vide management zone C1).

 

·           For Council management of the day use area (vide management zone C2), and the balance of the reserve (vide management zones “A, B, D, E, F, G”).

 

Council resolved to commit $20,000 to the project from the Property Development Reserve.  The Lands Department will be contributing $24,000.

 

Subsequently a brief was prepared for the preparation of a Master Plan for the Scotts Head caravan park, reserve, community and freehold lands and a business development strategy for the caravan park, reserve and community lands.

 

The brief provides that the Department and Council have established a cooperative liaison through the MOU towards the development, implementation and management of a sustainable Scotts Head Caravan Park and Reserves Precinct and related objectives with regard to a range of development and management issues including:

 

(a)      Design development of the caravan park and day use area precincts

(b)      The preservation and enhancement of the public realm and the space precincts

(c)      The statutory responsibilities including the Crown Lands Act, 1989 and Local Government Act 1993

(d)      Opportunities for future development and business planning of the caravan park precinct

 

The brief provides that the principal task of the consultant is to develop an understanding of the potential of the Scotts Head Reserve, the Active Recreational Area, the adjoining community and freehold lands and the strategic decisions required to reach that potential.  A range of issues need to be investigated and recommendations made.  These issues include, but are not limited to:

 

·           “Appropriate provision of facilities for guests;

·           Suitable style and standard of tourism accommodation;

·           Optimum size and configuration of the caravan park;

·           Tariff structures property geared to customer expectations and profit outcomes;

·           The most appropriate model for day to day management;

·           Needs of the local community, and

·           Facilities for day visitors.

 

The resulting recommendations are to be based in sound financial analysis and an examination of the financial feasibility of the preferred options.  The recommendations will fully consider the principles of Crown land management, as well as the environmental, economic and social impacts of the preferred options.”

 

The MoU provides for the management of the project via a Project Facilitation Team.  Clause 7.4 of the MoU provides that the parties (the Department of Lands and Council), through the Project Facilitation Team, will work with the consultant to prepare a mutually agreed Draft Master Plan, which will then be put on public exhibition for comment prior to adoption.  Council’s representatives on the Project Facilitation Team are the Mayor and General Manager.

 

There was considerable delay in starting the project with the first draft of a brief being provided to Council from the Department of Lands in October 2007.  Tenders were then sought and the evaluation of those occurred in February 2008.  The consultants who were selected to prepare the Masterplan, Integrated Site Design (ISD), were formally engaged in late April 2008.

 

The contract for the services of ISD provided for a period of 16 weeks to complete a draft Masterplan and Business Development Strategy.  Therefore the project is running late.

 

Members of the ISD team will be at Council’s General Purpose Committee meeting to brief Council on the draft Master Plan.  They will not table the full Master Plan report  which will not have been finished or the accompanying business plan, however they will speak to a number of prepared plans and an executive summary (both of which will be tabled) on the Master Plan; the process followed; and the timeline for subsequent action.

 

It is proposed that the final draft Master Plan be circulated to the Project Facilitation Team in the week following this meeting.  As the General Manager is an active (patrol) member of the Scotts Head Surf Lifesaving Club which has a leased area within the Scotts Head Reserve, I propose to step down as a representative of Council on the Project Facilitation Team.  It is recommended that the Director Engineering Services take my place.


 

CONSULTATION:

 

There has been consultation with ISD in relation to their availability to attend this meeting.

 

 

SUSTAINABILITY ASSESSMENT:

 

Environment

 

It is intended that the Master Plan will have no negative impacts on the environment and will hopefully benefit it.

 

Social

 

Ultimately the merits of the Master Plan will be judged by the community and the users of the Scotts Head Reserve and caravan park. 

 

Economic

 

The retention or otherwise of all or part of the Caravan Park has economic implications for Scotts Head and the Nambucca Valley more generally.

 

Risk

 

There are a wide range of risks which will be discussed by the consultants.

 

 

FINANCIAL IMPLICATIONS:

 

Direct and indirect impact on current and future budgets

 

At this stage there are no budgetary implications.

 

Source of fund and any variance to working funds

 

There is no impact on working funds.

 

Attachments:

There are no attachments for this report.

 


General Purpose Committee

19 November 2008

General Manager's Report

ITEM 8.2      SF265              191108         Requests and Complaints Policy

 

AUTHOR/ENQUIRIES:     Michael Coulter, General Manager         

 

Summary:

 

An effective request and complaint handling system is an essential part of the provision of quality Council services.  It is one method of measuring customer satisfaction to provide a useful source of information and feedback for improving the Council’s service.  It is also important in demonstrating that Council has responded to any reported public liability risks.

 

Recommendation No. 24 of the Promoting Better Practice Review is that, “Council should develop a complaints policy and procedure to define a complaint and specify processes for dealing with them”.

 

A policy has been developed to satisfy this recommendation.

 

 

Recommendation:

 

That Council adopt the “Requests and Complaints Policy” to replace the “Complaints Management” Policy.

 

 

OPTIONS:

 

The Promoting Better Practice Review requires that Council adopt a policy.  Council has discretion as to the content of the policy.  In developing the policy, key considerations have been:

 

·           The recommendation of the Promoting Better Practice Review report

·           The recommendations of the NSW Ombudsman

·           Minimising or avoiding more “paperwork” burdens on frontline staff and particularly field staff.

·           Using and integrating Council’s software into normal work procedures

·           The establishment of reasonable benchmarks for investigating requests (3 days) and responding to complaints (2 weeks) which are within the capability of Council’s existing staffing levels.

 

If Council wishes to amend the policy it is suggested that these matters be considered.

 

DISCUSSION:

 

An effective request and complaint handling system is an essential part of the provision of quality Council services.  It is one method of measuring customer satisfaction to provide a useful source of information and feedback for improving the Council’s service.  It is also important in demonstrating that Council has responded to any reported public liability risks.

 

There is an adage that, “you can’t manage something unless you measure it”.  However with request and complaint handling it is more apt to say that, “you can’t manage something unless you record it and measure it”.

 

Recommendation No. 24 of the Promoting Better Practice Review is that, “Council should develop a complaints policy and procedure to define a complaint and specify processes for dealing with them”.

 

Council has recently acquired specialist software for recording, assigning, following up and reporting on requests or complaints received over the telephone or in person by Council staff.  The software, called “Merit” is widely deployed in both the public and private sectors.  It also has the potential to accept and direct requests for action from a link to Council’s website.  The software will be replacing a “home built” Microsoft access database which has been in use for many years but lacks the follow up, reporting and internet capabilities of “Merit”.

 

A publication by the NSW Ombudsman titled, “Good Conduct and Administrative Practice – Guidelines for State and Local Government (2nd edition)” is an excellent reference for the purpose of preparing a complaints policy.  Section 10 of the publication deals with complaint handling and has been used as a primary reference.

 

The attached policy has been prepared by reference to publications by the NSW Ombudsman and also similar policies prepared by Coffs Harbour and Port Macquarie-Hastings Councils.

 

The policy will replace a “Complaints Management” policy which does not define complaints or a system to manage them but rather is more in the nature of a brief and basic introduction for customer service training.  Policies are not a substitute for proper customer service training.  A copy of the existing policy is also attached.

 

CONSULTATION:

 

There has been consultation with key staff involved in using the customer request system.

 

SUSTAINABILITY ASSESSMENT:

 

Environment

 

There are no direct implications for the environment.

 

Social

 

There are no direct social implications.

 

Economic

 

There are no direct economic implications.

 

Risk

 

The policy will improve the recording, management and reporting of customer requests and complaints.  In doing so it should reduce the instance, cost and customer animosity associated with follow up complaints.  It will reduce Council’s risk in relation to negligence claims where investigation of requests and complaints can be demonstrated.

 

However with better recording and reporting of customer requests and complaints, any failures on Council’s part will also be more apparent.

 

 

FINANCIAL IMPLICATIONS:

 

Direct and indirect impact on current and future budgets

 

There are no budget implications.  The “Merit” software has been purchased from the existing information technology budget.

 

Source of fund and any variance to working funds

 

There is no impact on working funds.

 

Attachments:

1View

28168/2008 - Draft Requests and Complaints Policy

 

2View

11010/2007 - POLICY - Complaints Management

 

 

 


General Purpose Committee - 19 November 2008

Requests and Complaints Policy

Attachment 1

28168/2008 - Draft Requests and Complaints Policy

 

 

 

 

 

 

NAMBUCCA SHIRE COUNCIL

 

REQUESTS AND COMPLAINTS POLICY

 

 

 

Function CORPORATE SERVICES

 

 

Adopted: 20 NOVEMBER 2008

Last reviewed: 

 

 

 

1.0     Policy objective

 

To demonstrate Council’s commitment to an effective complaint and request handling system, which:

 

·      Helps to resolve customer dissatisfaction

·      Increases satisfaction and reduces complaints/requests in the future

·      Provides Council with the opportunity to improve customer services

·      Assists decisions regarding particular instances of dissatisfaction

·      Assists Council in its strategic planning.

 

 

2.0     Definition

 

            2.1        A request is a request for the provision of a Council service.  A request may be lodged in person, by phone, email or in writing.

           

            2.2        A complaint is an expression of dissatisfaction with the Council’s policies, procedures, charges, agents or quality of service.  Complaints may be lodged in person, by phone, email or in writing.

 

            2.3   Council does not regard the following as complaints:

·      Requests for service (although it may become a complaint if the customer believes there has been no response to a request or an inadequate response)

·      Reports of damaged or faulty Council infrastructure

·      Requests for information

·      Explanation of policies, procedures and decisions of Council

·      Concerns about neighbours or neighbouring property or unauthorised building work

 

            2.4        A 1st tier complaint is the initial registration of the complaint and its attempted resolution by frontline staff.

 

            2.5        A 2nd tier complaint is where a customer is still dissatisfied, his or her complaint is reviewed or investigated by an identified complaints officer or simply by someone who is more senior and the results of the review reported to the customer.

 

            2.6        A 3rd tier complaint is where a complaint cannot be resolved within Council, and the complainant is referred to an outside agency such as the Ombudsman, or to some alternative dispute resolution procedure or, as a last resort, any legal remedy.

 

 

3.0       Policy

 

          3.1     Receiving requests and complaints

 

3.1.1     All requests and complaints, including those received anonymously, will be recorded in Council’s request management system and document management system respectively.  At the time of registration of the request or complaint front line staff will attempt to resolve the matter.

 

3.1.2     Staff will ask in a positive manner how they can help; use good listening skills; seek clarification if required; show empathy; treat people respectfully, pleasantly and professionally; inform the customer of the action to be taken.

 

3.1.3     Frontline staff will be provided with clear delegations to resolve requests and complaints wherever possible at first contact.

 

3.1.4     Who is responsible for dealing with the request or complaint will be clearly defined and known to all staff lodging requests or assigning documents.

 

3.1.5     Often a request or complaint will not be resolved at the point of lodgement.  This is because the request or complaint has to be investigated.  The customer will be advised of the period required for investigation.

 

          3.2     Internal investigation - requests

 

3.2.1     All requests will be investigated within 3 days of receipt with the action to be taken, if any, to be taken to be documented in Council’s request management system.

 

3.2.2     The action to be taken in response to the customer request to be emailed to the customer (if they have provided an email address).  Council has insufficient staff to provide written or telephone responses to customers as to the action taken in response to every request received.

 

          3.3     Internal investigation – complaints – 1st tier

 

3.3.1     1st tier complaints will be investigated within 2 weeks of receipt.

 

3.3.2     The action to be taken, if any, in relation to the complaint is to be documented in a written (letter or email) response to the complainant issued within 2 weeks of receipt of the complaint.

 

          3.4     Internal investigation – complaints – 2nd tier

 

3.4.1     All complaints will be documented in Council’s document management system, including 2nd tier complaints expressing dissatisfaction with the 1st tier response.

 

3.4.2     If the complainant is dissatisfied with the response provided at the 1st tier, a second tier review will be undertaken by a more senior officer to the officer who provided the first tier response.

 

3.4.3     2nd tier complaints will be investigated within 2 weeks of receipt with the action to be taken, if any, to be documented in a written (letter or email) response to the complainant issued within 2 weeks of receipt of the complaint.

 

          3.5     Independent review – complaints – 3rd tier

 

3.5.1     All complaints will be documented in Council’s document management system, including 3rd tier complaints expressing dissatisfaction with the 2nd tier response.

 

3.5.2     3rd tier complaints will be investigated within 4 weeks of receipt with the action to be taken, if any, to be documented in a written (letter or email) response to the complainant issued within 4 weeks of receipt of the complaint.

 

3.5.3     At this level, alternative dispute resolution techniques, such as mediation, should be considered.  Referral of the complaint to an external body such as the NSW Ombudsman is one option.  Where rights of appeal exist to an outside tribunal or other legal remedies exist, dissatisfied complainants should be advised of these avenues of redress after all others have been exhausted.

 

          3.6     Complaints alleging pecuniary interest

 

3.6.1     A pecuniary interest is an interest that a person has in a matter because of a reasonable likelihood or expectation of appreciable financial gain or loss to the person or another with whom the person is associated.  Chapter 14 of the Local Government Act 1993 requires that “pecuniary interests of councillors, council delegates and other persons involving in making decisions or giving advice in council matters be publicly recorded and requires councillors and staff to refrain from taking part in decisions on council matters in which they have a pecuniary interest.  The Director-General of the Department of Local Government is responsible for assessing and investigating pecuniary interest complaints.

         

          3.7     Complaints alleging corrupt conduct

 

3.7.1     The Independent Commission Against Corruption (ICAC) Act 1988, defines corrupt conduct as dishonest or partial exercise of an official function by a public official.  It must involve:

 

·      A criminal offence under NSW law or any other law which could apply in the particular circumstances; or

·      A disciplinary offence which could lead to disciplinary action under any law including regulations; or

·      Reasonable grounds to dismiss or terminate the services of a public official.

 

3.7.2     The Act requires the Council’s General Manager to report suspected cases of corrupt conduct to the ICAC.

 

          3.8     Non-disclosure of complainant’s identity

 

3.8.1     In investigating complaints, Council staff are invariably asked the name of the complainant.  Council’s staff will not disclose the name or source of a complaint as to do so is contrary to privacy laws.

 

          3.9     Reporting of complaints

 

3.9.1     A report on requests and complaints will be considered by Council’s senior management group every quarter.

 

3.9.2     A report on requests and complaints will be reported to Council every quarter.

 

          3.10   Making a request or complaint

 

                   3.10.1 Any person can make a request or complaint by the following methods:

 

In person:          Visit Council’s Administrative Centre, 44 Princess Street, Macksville between the hours of 8.30am and 4.00pm.

 

Telephone:     02 65682555 during normal business hours.

 

Email:            council@nambucca.nsw.gov.au

 

Facsimile:      02 65682201

 

By letter:        Address correspondence to:

            General Manager

            Nambucca Shire Council

            PO Box 177

            Macksville 2447

 

 

          4.0     References

 

“Good Conduct and Administrative Practice – Guidelines for state and local government (2nd edition)” – NSW Ombudsman

 

“Effective complaint handling” – NSW Ombudsman

 

“Complaints Management Policy and Procedure” – Coffs Harbour City Council

 

“Action Requests/Complaints Policy” – Port Macquarie – Hastings Council

 

 

          5.0     Other authorities dealing with complaints

 

                   NSW Ombudsman

 

Investigates complaints about the conduct of State public authorities, including State Government departments and local councils.  Complaints should be made in writing.  Before making a formal complaint, please call an enquiry officer on the number below for advice.

 

The Ombudsman has discretion on how to deal with complaints and does not always exercise the power to investigate particular complaints fully or at all.  They will not normally investigate complaints which can and should be resolved by a Council under this policy.  The Ombudsman will always consider for investigation complaints which cannot be resolved, as well as a failure by a public authority to deal satisfactorily with a complaint.

 

The Office of the Ombudsman

Level 24

580 George Street

SYDNEY 2000

 

Telephone:        02 9286 1000

 

Email:              nswombo@ombo.nsw.gov.au

 

Department of Local Government

 

The Department receives complaints concerning the conduct and management of Councils.

 

The Department encourages complainants to resolve issues with the Council concerned.  Where issues remain unresolved, the Department will review the matter including the Council’s handling of the complaint.

 

The Department deals with complaints alleging pecuniary interest.

 

Department of Local Government

Locked Bag 3015

NOWRA 2541

 

Telephone:        02 4428 4100

 

Email:              dlg@dlg.nsw.gov.au

 

Independent Commission Against Corruption (ICAC)

 

A principal objective of ICAC is investigate, expose and prevent corruption involving or affecting public authorities or public officials.

 

ICAC

GPO Box 500

SYDNEY 2001

 

Telephone:        1800463909 (toll free)

 

Email:              icac@icac.nsw.gov.au

 

 

---oo0oo---

 


General Purpose Committee - 19 November 2008

Requests and Complaints Policy

Attachment 2

11010/2007 - POLICY - Complaints Management

 

 

 

 

NAMBUCCA SHIRE COUNCIL

 

COMPLAINTS MANAGEMENT

 

 

 

Responsibility:  CORPORATE SERVICES

 

 

Adopted: 18 September 1997 (034)     

Last reviewed: 20 January 2005 (053)

 

 

1.0     Policy objective

 

To:

·        Reduce the customers anxiety level and therefore reduce staff anxiety levels

·        Find a solution to the issues more efficiently by reducing the number of staff who are involved with each complaint, problem or issue.

·        Ensure that a resolution is reached, and that the customer is informed of that solution.

 

2.0     Related legislation

 

3.0       Definitions

 

4.0     Policy statement

 

Dealing with customer complaints, problems and issues, is for many staff, an essential part of the normal professional work day.

 

The Complaints Handling Protocol is designed to:

 

Know what you can and can’t fix

·    It is vital for all staff to know what their responsibilities encompass.

 

Apologise – Show empathy

·    Tell the customer you are sorry they are not happy.  This is not admitting to anything but shows empathy to the customer.

 

Initiate

·    Be proactive, ask questions to clarify the details of the complaint.

 

Document

·    Write everything down – it protects you, your fellow staff, the customer, and it allows you to evaluate. This process also reassures the customer that their problem is being treated seriously.

 

Listen

·    Many agitated people will calm down if you don’t interrupt them. 

·    You cannot effectively solve an issue if you haven’t heard the relevant details.

·    Indicate that you are listening by nodding your head, etc, as well as note taking.


2

 

COMPLAINTS MANAGEMENT

 

Communicate

·    Ensure that all relevant parties are aware of the issue and what is to be done to solve it.

·    If the customer’s issue cannot be resolved in the way they would wish, explain why and look for alternatives.

·    Let the customer know what you are doing or who will help them – keep them in the information loop – you know the system, they do not. Not knowing what is happening creates anxiety.

 

Time Frame

·    Let the customer and other relevant parties know when the issue will be resolved.

·    Don’t procrastinate – an issue can grow larger from the customer’s point of view if it is not dealt with quickly.

 

Follow Through

·    If every staff member completes their responsibility with each complaint, they will be resolved sooner creating less stress for staff and customers. If the matter is meant to stop with you, make sure it does.

 

Evaluate

·    Documenting customer complaints assists with evaluation

·    We need to know if there are issues that can be avoided in the future.

 

Know when enough is enough

·    Have a clear understanding of how much emotion you have to accept from an upset customer. Management does not expect you to put up with swearing or prolonged aggression (including shouting and screaming). Attempt to diffuse the situation using the techniques in this protocol, if unsuccessful then you are to pass the complaint to your supervisor.

 

 

 

 


General Purpose Committee

19 November 2008

General Manager's Report

ITEM 8.3      SF820              191108         Quarterly Review - Performance Targets Achievements to 30 September 2008

 

AUTHOR/ENQUIRIES:     Michael Coulter, General Manager         

 

Summary:

 

In accordance with the provisions of Section 407 of the Local Government Act 1993 I wish to report the extent to which the performance targets set in Councils 2008/2028 Management Plan have been achieved.

 

 

Recommendation:

 

That Council note the extent to which the Performance Targets have been achieved for the quarter to 30 September 2008.

 

 

 

 

 

 

Attachments:

1View

27015/2008 - Quarterly Review - Performance Targets - 30 September 2008

 

 

 


General Purpose Committee - 19 November 2008

Quarterly Review - Performance Targets Achievements to 30 September 2008

Attachment 1

27015/2008 - Quarterly Review - Performance Targets - 30 September 2008

 

 

Performance targets

 

to

 

30 September 2008

 

 

 

 

 

People Today and Tomorrow

Environment Today and Tomorrow

Economic Today and Tomorrow

Infrastructure Today and Tomorrow

Leadership Today and Tomorrow

 

 


 

 

 

 

 

 

 

 

 

 

 

 

People – Today and Tomorrow

 

 

 

 

 

 


General Purpose Committee - 19 November 2008

Quarterly Review - Performance Targets Achievements to 30 September 2008

Attachment 1

27015/2008 - Quarterly Review - Performance Targets - 30 September 2008

 

Principal Activity               Public Order and Safety

 

Objective                               P1  To protect the environment, health and safety of the community by providing an effective response to fire related emergencies in accordance with the Service Land Level Agreement with the Rural Fire Service by maintaining an effective volunteer Rural Fire Service to protect the community from bush fire related emergencies

 

RESPONSIBLE OFFICER        Director Engineering Services

 

Strategy

Action

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

P1.1

Participate in Rural Fire Service  Management

P1.1.1 Review Service Level Agreement quarterly

 

 

 

 

 

 

P1.1.2 Maintain membership of the Nambucca Bush Fire Management Committee

 

·    Council appoints a Councillor and the Director Engineering Services to the Lower Mid North Coast Zone Review Committee

 

·    Minutes of the quarterly review presented to Council.

 

·    Council appoints a Councillor as a delegate to the committee with the delegate to provide feedback.

 

·    Cr John Ainsworth and Director Engineering Services appointed by Council

 

 

 

·    First meeting not until October

 

 

·    Cr John Ainsworth appointed to Committee.  The position of Chairperson is attached to the delegation

P1.2

Support the suppression of bushfires

P1.2.1 Council maintains the urban fire trail network to protect public and private infrastructure

 

·    Trails are mown twice a year in October and February

 

·    Trail maintenance is entered  into BRIMS (RFS Web based data bank)

 

 

·      Not due

 

 

·      Not due

P1.3

Provide funding

P1.3.1 Council provides the statutory financial contribution of 13.3% in each budget

·    Council adopts (with or without amendments) the draft budget as prepared by the RFS

·    Not available until September/ October from RFS


Principal Activity         Public Order and Safety

(P1 Continued)

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

 

 

 

P1.4

Provide a functional and safe Fire Control Centre

 

 

 

P1.4.1 Buildings and facilities at the Fire Control Centre meet the requirements of the RFS Service Standard 5.1.10

·    OH&S inspections of the premises conducted 6 monthly.

 

·    Appoint a building management committee with representation of 1 Councillor (Chair), Dir Eng Services, 1 RFS staff, 1 RFS volunteer, 1 SES Controller, 1 SES volunteer.

 

·    Committee to meet as they determine but generally bimonthly. Minutes reported to Council.

 

·    Ongoing implementation of improvements from last inspection

 

·    Cr Ainsworth, Cr Moran and Director Engineering Services appointed

 

 

 

 

·    Meeting scheduled for 3 December 2008


Principal Activity                   Public Order and Safety

 

Objective                                   P2  To protect the environment, health and safety of the community with an effective response to emergency situations by supporting the State Emergency Service, Nambucca Valley Rescue Association and Marine Rescue Squad in this area

 

RESPONSIBLE OFFICER            Director Engineering Services

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

P2.1

Provide infrastructure and support the SES, VRA & MRS

P2.1.1 Provide and replace vehicles in accordance with the Plant Replacement Policy

·    Distance traveled and vehicle age as per Councils plant replacement program.

·    Consultation carried out with SES prior to setting budget and Troop Carrier included

P2.1.2 Provide and maintained office space and storage area (equipment and plant)

·    SES Controller to provide an annual report on facilities by January prior to budget allocations being determined.

·    Not due

P2.1.3 Phones, fax and office equipment provided and maintained

·    SES Controller to advise on equipment condition by January prior to budget allocations being determined.

·    Not due

P2.1.4 Contribute to VRA & MRS

·    Annual contributions

·    UPA have not claimed

·    MRS claimed and paid prior to 30/09/2008


Principal Activity                   Public Order and Safety

 

Objective                                 P3  Establish, implement and maintain measures to ensure compliance with Companion Animal legislation for the protection of health and safety of the community within approved allocation of resources

 

RESPONSIBLE OFFICER            Manager Health and Building Services

 

·   

·   

·   

·   

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

P3.1

Maintain a register under the:

i      Companion Animal Act & Regulations to ensure compliance with the Acts

 

ii     Impounding Act for stock

 

·      Undertaken compliance work to enforce the provision of the Acts

 

P3.1.1 Companion animals are permanently identified & registered in accordance with Act

·    CARS updated within 72 hours of information being lodged with Council

 

·    No of letters and enforcement notices issued

·    Complaints attended to and responses recorded within 24 hours of complaint being received

·    Monthly reports to Council on animals impounded within 5 days of the end of each month

·    100% Achieved

 

·    409 Letters issued in relation to dog matters

·    10 Penalty Notices issued (Fines)

 

·    Complaints generally go directly to the Contract Regulatory Officer with responses for action made through letter requests.

 

·    Monthly reports from the Contract Regulatory Officer submitted to Council.

 

P3.1.2 Impounded animals are recorded in Register & National Livestock Identification System (NLIS)

·    No stock impounded over this reporting period

P3.1.3 Undertake routine patrols & respond to customer service reports for companion animals and straying stock

·    Contract Regulatory Officer undertakes routine patrols as part of this contract with Council.

Principal Activity         Public Order and Safety

(P3 Continued)

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

P3.2

Maintain leash-free areas in Nambucca Heads, Scotts Head, Valla Beach.

Investigate, consult and implement new off leash areas in Macksville and Bowraville.

P3.2.1 Audit signs and defecating bins at each area annually

·    Audit off leash areas annually by 28 February

·    Dog pooh bins being serviced weekly

·    Implement leash free areas subject to budget allocation by 30 June 2009

·    Signs currently being audited in Nambucca Heads and Scotts Head

·    Bins emptied by works staff and plastic bags replaced by Contract Regulatory Officer as required.

P3.2.2 Identify leash-free areas in Macksville; and Bowraville through community consultation

·    Council resolved on 17 April 2008 not to proceed with Off Leash areas at Bowraville & Macksville

P3.3

Regulatory Officer contract

Review performance of contract annually on anniversary of implementation date.

All ancillary documents are current

P3.3.1 Assess performance of contractor against signed contract documentation annually

·    Review completed by 30 June annually

 

·    Non compliance issues recorded and reported to Contractor with 14 days of review date.

·   

P3.3.2 Current Insurances & Drivers Licence sited

·   

Principal Activity                   Public Order and Safety

 

Objective                                   P4  Establish, implement and maintain lifeguard services to ensure the health, safety and well being of the community are protected during nominated patrol periods and ensure compliance with the adopted level of service and within approved allocation of resources.

 

RESPONSIBLE OFFICER            Director Engineering Services

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

P4.1

Promote beach safety

P4.1.1 Lifeguard services provided as per contract agreement during summer school vacation period

·    Lifeguards on duty during the identified times in the contract agreement

 

·    Annual lifeguard activity reports submitted to Council by 31 March

 

·    Local surf clubs provided with annual contribution

 

·    Not due until December 2008

 

 

·    Not due

 

 

·    Available in budget

P4.1.2 Provide and maintain beach safety signage

·    Signage in place and meets current standards

 

·    Under review  Liaison with Department of Environment and Climate Change

P4.1.3 Voluntary Rangers supervise vehicles on beaches

·    4WD vehicles on beaches comply with the permit conditions

·    Sufficient volunteer rangers in place.  The appointment of the Part-Time Ranger will also assist


Principal Activity                   Health

 

Objective                                   P5  To maintain acceptable public health standards within the community by providing services to level of community expectations within approved budget and available resources

 

RESPONSIBLE OFFICER            Manager Health and Building Services

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

P5.1a

All new or modifications to existing Onsite Sewage Management Systems to be assessed & approvals issued prior to installation of system, under section 68 of LGA 1993.

 

P5.1b

All registered onsite sewage management systems (OSMS) to have an approval to operate (ATO) issued under section 68A of the LGA 1993

 

P5.1.1 Assess design for compliance with soil assessment reports, relevant guidelines, Council's Management Plan and Australian Standards.

 

 

P5.1.2 Only accredited systems (by NSW Health Dept) to be installed.

 

 

P5.1.3 Arrange for renewal inspections of OSMS 30 days prior to expiry date of current ATO.

 

 

P5.1.4 Any modification/upgrade works to be approved, installed & inspected prior to ATO being issued

·    Approvals issued within 40 days of application for new & modified systems being lodged.

 

·    Systems inspected while being installed.

 

·    Inspect existing OSMS within 30 days of expiry of ATO

 

·    Renewal notices issued one month prior to ATO expiry date

 

·    ATOs issued and register updated within 14 days of compliance program being finalised.

·    90% of approvals issued within 40 days provided applications complete when lodged by applicants. 10% require additional info.

·    All systems inspected during installation provided plumber calls for inspection.

 

·    95% of renewal notices issued

 

·    95% of renewal inspection notification given within 30 days of expiry date of ATO.

·    100%

 

 

·    17 Penalty Notices issued (Fines)


Principal Activity         Health

(P5 Continued)

·   

 

·    Annual inspections programmed for beginning of new year.

·   

·   

 

·   

·   

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

P5.2

Review On-Site Sewage Management Plan

P5.2.1 Available resources to undertake review

P5.2.2 Assess need for review

·    Review Plan every 4 years mid term to Council elections by 31 October of each review year.

·    Any draft changes to be reported to Council for adoption within 60 days of review being completed within 60 days of review being completed.

·    Major review of Management Plan currently under way

P5.3

Registration and inspection of activities under the Public Health Act 1991.

a. skin penetration:- body piercing, tattoos, manicure, pedicure treatments, beauticians hairdressing businesses & acupuncture

 

b. Monitor operation of Public Swimming Pools, Motels, Caravan Parks, Resorts, sporting complexes & learn to swim schools for water quality & amenities.

P5.3.1 Premises to be registered with Council

·    Register of premises to be updated within 7 days of notification by premises operator

·    Undertake annual inspections of premises & complete inspection reports to ensure compliance with Public Health standards

·    Inspect public pools minimum of once per year

·    Carry out water testing & sampling if required

·    Compliance with Public Health (Swimming Pool/Spa) Reg. 2000 & Dept. of Health Guideline for Public Swimming Pools & Spas.

 

·    Computer register updated within 7 days or receipt of notification.

 

P5.3.2 Premises to be inspected annually

·    Annual inspections programmed throughout year.

P5.3.3 Carry out routine inspections of pools/spas.

·    Inspections to be programmed during summer months

P5.3.4 Monitor water quality

·    To be programmed during summer

P5.3.5 Ensure public safety issues are managed

·   

P5.4

Register and inspect Microbial Control systems:- Water Cooling, Hot & Warm water, Air Handling systems

P5.4.1 Carry out annual inspections

·    Inspections carried and recorded

 

 

 

·    Service reports lodged with Council

·    Inspections to be programmed for November 2008

 

P5.4.2 Maintain register of inspections and service reports

·   

Principal Activity                   Health

 

Objective                                   P6  To maintain acceptable public health standards for food premises through adequate surveillance of food premises

 

RESPONSIBLE OFFICER            Manager Health and Building Services

 

·     

·     

·     

·     

 

·    

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

P6.1

Inspect and complete reports on all food premises & mobile food vans annually

P6.1.1 Maintain a register of premises within the Shire

·      Register updated annually or upon registration of premises

 

·      Inspections carried out and reports filed

 

·      Letters or improvement notices issued as required

 

·      Premises maintained in accordance with Australian Standard for construction

·      Register updated following inspections and notification of any change by operator.

P6.1.2 Maintain a regular inspection program Annually

·      Inspections carried out annually by contractor or as required by staff.

P6.1.3 Compliance with Food Act and Food Safety Codes

·      Letters issued where works required

P6.1.4 Maintaining construction standards for premises

·      Letters requesting maintenance works issued following inspections.

P6.2

Provide public education and compliance issues relating to food premises, handling, preparation and storage

P6.2.1 Provide advice and direct access to design, construction, food safety standards and Australian Standards relating to food and food premises

·      Provided verbal information to customers and written responses within 21 days of request or enquiry

 

·      Conduct one Food Handlers forum annually or as required by industry.

·      Ongoing

 

P6.2.2 Offer Food Education programs to industry as required.

·      Food Handling courses to be conducted by accredited trainers.

P6.3

Inspect and issue 5 year approvals to operate for mobile food vending and water & effluent waste transport vehicles under section 68 of LGA 1993

P6.3.1 Maintain up to date register of operators

·      Vehicles inspected within 30 days of approval date anniversary

 

·      Inspection reports completed and filed

 

·      ATO’s issued following compliance inspections

·      Inspections programmed for first quarter of new year.

 

·      Five year ATOs issued with annual inspections.

 

P6.3.2 Carry out annual inspections of vehicles, as required by approval to operate

·    Inspection reports placed on files and recorded within the computer.

Principal Activity                   Community Services and Education

 

Objective                                   P7  To promote and provide for the social well-being of the community through the provision of community services and facilities

 

RESPONSIBLE OFFICER            Manager Community and Cultural Services

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

P7.1

Provide special programs for older people

P7.1.1 Provide funding for Seniors Week activities

Seniors Week is conducted in accordance with Council’s approved program and allocated budget

 

·    10%

 

·    Seniors Week 2008 planning is underway and the grant application has been submitted.

P7.2

Undertake community planning which takes into account the needs of older people

P7.2.1 The role of Manager Community and Cultural Services continues to include aged and disability services related duties

The project is conducted in accordance with the terms and conditions of the Funding Agreement and the following are submitted by November 2008

·    Report on Achievements

·    2008-09 Workplan

·    Income and Expenditure Statement

·     Annual Return

 

·     0%, due November

P7.3

Council provides co-ordination, planning and a range of programs for young people.

P7.3.1 Manage funding provided by the Department of Community Services for employment of a Youth Development Officer and Youth Worker

The projects are conducted in accordance with the terms and conditions of the Funding Agreement:

·    Income/expenditure statements, Annual Report on Achievements submitted by 30 September 2008

·    New Service Specifications developed by August 2008 to reflect outcomes of the Community Services Grants Program Review

·    0%, reports are now due 31 October 2008 as advised by DoCS

 

·    Development of Service Specifications indefinitely delayed due to Wood Inquiry into DoCS

P7.4

Provision of special programs for young people

P7.4.1 Co-ordinate and provide funding for Youth Week activities

Youth Week is conducted in accordance with Council’s approved program and allocated budget

·    0%

 

·    Youth Week 28 March-5 April 2009


 

Principal Activity                   Community Services and Education

(P7 Continued)

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

P7.5

Provision of special programs for young people

P7.5.1 Council to co-ordinate and fund “Girlsavvy” – a program conducted by the NSW Office for Women which:

·          Increases young women’s skills in financial independence

 

·          Communicates the standards of behaviour, ethics and achievement which operate in the world of work and business by involving local adult women role models

 

·          Girlsavvy completed by June 2009

·          Council provides funding

·          100 young women participate

 

 

 

·    Girlsavvy – now called Hip Pocket is scheduled for 27 October 2008

 

 

·          Council provided funding

P7.6

Delivery of a range of human services and provision of community facilities to meet community expectations in partnership with the community.

P7.7.1 Administration of North Coast Area Assistance Scheme in partnership with the Department of Community Services

·    Funding submissions are assessed and ranked according to the AAS guidelines

 

·    Deadlines on the AAS timetable are met

·    25%

 

·    Funding round closed 3 October

P7.7

Consult and seek advice from the community regarding community service needs

P7.8.1 Resource Council’s Community Services Committee to provide a range of advisory services

·      The committee meets according to its constitution (i.e. at least quarterly).

·      100%

P7.8

Continue to improve co-operation and understanding between Council and Aboriginal communities

P7.9.1 Resource Council’s Aboriginal Community Advisory Committee to provide a range of advisory services

·    The committee meets according to its constitution (i.e. at least quarterly)

·      100%

P7.9

Deliver services appropriate to the needs of the Aboriginal and Torres Strait Islander community

P7.10.1 Manage funding provided by Department of Community Services for Community Development Officer (Aboriginal)

 

The projects are conducted in accordance with the terms and conditions of the Funding Agreement:

·    Income/expenditure statements, Annual Report on Achievements submitted by 30 September 2008

 

·    New Service Specifications developed by August 2008 to reflect outcomes of the Community Services Grants Program Review

·    0%, reports are now due 31 October 2008 as advised by DoCS

·    Development of Service Specifications indefinitely delayed due to Wood Inquiry into DoCS

P7.10

Conduct or contribute to special Aboriginal and Torres Strait Islander people’s projects

P7.11.1 Provide funding to resource special events as determined throughout the year (e.g. NAIDOC Week)

·    Council contributes

·    100%

P7.11

Communicate and consult with the community in regards to the needs of people with disabilities

P7.12.1 Resource Council’s Access Committee to provide a range of advisory services

·      The committee meets according to its constitution (i.e. at least quarterly)

·      100%

P7.12

Contribute to the services assisting people in the rural sector

P7.13.1 Financial support for the Rural Financial Counselling Service

·      Council contributes $3,800 per year

 

·      That the support provided by the service be reported to Council annually

·      50%

 

·      Council has provided funding, Annual Report due in November

P7.13

Support the co-ordination of and networking between arts and cultural groups, Council and community

P7.14.1 Council’s continued involvement with the Regional Arts Development Board and financial support in accordance with the funding formula

·      Council contributes

 

·    100%

P7.14

More effectively operating and vibrant museums, leading to greater tourism opportunities and increased capturing of local heritage

P7.15.1 Participate in the Museum and Galleries NSW “Museum Advisers Program”

·      Council contributes

 

·      (from GM) Funding Agreement signed.  Ms Joan Kelly has been appointed as the Museum Advisor.  Commencing in Nov 08.

P7.15

Improved activities, services and facilities that meet the diverse needs and enhance the everyday lives of Nambucca Shire residents

P7.16.1 Develop a 5 year Social and Community Plan to meet legislative requirements

·      Plan is developed and adopted by June 2009

·      In the early stages of planning


Principal Activity                   Housing and Community Amenities

 

Objective                                   P8  To provide available and acceptable cemetery facilities which meet statutory compliance in a cost effective manner

 

RESPONSIBLE OFFICER            Manager Health and Building Services

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

P8.1

Operate cemetery activities within adopted budget allocations

P8.1.1 Undertake quarterly review of expenditure and revenue

·    Difference between revenue and expenditure identified and report provided to Council, quarterly

·    30/09/08 – YTD income $11,028.69, Expenditure $3,379.61

P8.2

Register of internments updated regularly

P8.2.1 Maintain and update cemetery register and maps.

Applications for burials issued prior to internments

·    Maps maintained and updated within 30 days of notice of internment.

·    Maps updated

 

·    Internment details recorded in computerized register when lodged by undertakers

P8.3

Cemeteries maintained to an acceptable standard

Mowing minimum of once per calendar month

P8.3.1 Maintenance work carried out at all cemeteries in accordance with budget allocation

·    Cemeteries mown at least 12 times per year

 

·    Attend to maintenance requests as required for internal road works and walk way area

·    Contractors mow cemeteries as required

 

·    Requests for routine maintenance attended to by Council staff

 

P8.4

Ensure adequate area is available for cemetery expansion and columbarium walls

P8.4.1 Monitor and investigate the of available land at each cemetery and survey available vacant niches in columbarium walls

·    Audit at each cemetery to be conducted prior to 31 December annually

·    Adequate area available at all cemeteries for next 10 years

 

P8.5

Provide improved signage and sectional markers in all cemeteries

P8.5.1 Staged works program subject to funding being allocated in annual budget

·    Signs and markers erected when funds made available

·    Denominational signs for Nambucca Heads & Macksville to be erected current

 

P8.6

Upgrade internal roads & provide parking spaces for disable persons at Nambucca & Macksville

P8.6.1 Works being allocated funds in annual budget

·    Audit work once completed

 

·    Reduced demand for maintenance works

·    Stage 1 of internal upgrade to Nambucca Heads cemetery completed.

 

·    Additional works around drainage pit programmed for 2008/09.

 


Principal Activity                   Recreation and Culture

 

Objective                                   P9  To provide high quality library service to meet community needs

 

RESPONSIBLE OFFICER            Manager Community and Cultural Services

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

P9.1

Continue to develop and promote an OH&S culture in libraries by reducing the repetitive actions being undertaken by library staff

P9.1.1 Purchase and install circulation counter receipt printers for each branch library which provide members with a list of items borrowed and their return date thereby replacing stamping of individual books

·    Council provides funding

 

·    One Receipt Printer is installed at each library

 

 

·    50%

 

·    Funding provided and Council staff are investigating suitable models

P9.2

a. Maintain per capita book vote at existing levels of approx 1.8 books (State average = 2)  OR

P9.2.1a Increase Council’s contribution by 10%

·    Council contributes

 

·    100%

b. Provide book vote to keep pace with rate pegging

P9.2.1b Increase Council’s contribution by 3.5%

·    Council contributes

·    This option was not supported.

 

·    Council supported 10% option above

P9.3

Provide customers, (focusing on high school students), with more accessible library services

P9.3.1 Provide additional hours for staff

·    Nambucca Heads opens after hours (either Thursday evening or Saturday morning)

 

·    Currently being negotiated with staff

 

 


General Purpose Committee - 19 November 2008

Quarterly Review - Performance Targets Achievements to 30 September 2008

Attachment 1

27015/2008 - Quarterly Review - Performance Targets - 30 September 2008

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Environment – Today and Tomorrow

 

 

 

 


General Purpose Committee - 19 November 2008

Quarterly Review - Performance Targets Achievements to 30 September 2008

Attachment 1

27015/2008 - Quarterly Review - Performance Targets - 30 September 2008

 

Principal Activity                   Development & Environmental Services

 

Objective                                   E1  Minimise the cost and delay to the community by the timely processing of Development Applications, Part 4A Certificates, Section 149 Planning Certificates and planning related correspondence. Appraisal and suitable rectification of activities in contravention of Acts, Codes and Policies within approved allocation of resources

 

RESPONSIBLE OFFICER            Director Environment & Planning, Manager Planning & Assessment, Manager Health & Building

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

E1.1

Achieve the following mean time for processing DA’s:

 

Integrated/Designated/Concurrence Development: 60 days

Other Development: 40 days

E1.1.1 Quarterly monitoring of performance from application registration statistical data.

·   % processed within 60 processing days

 

·   % processed within 40 processing days

·   50%

 

·   50.18%

E1.2

Complying Development Certificate 7 days

E1.2.1 Maximum use of delegated authority and available staff resources

·   % processed within 7 processing days

·   100%

E1.3

Building Certificates - 14 days

E1.3.1 Maximum use of delegated authority and availability of staff resources

·   % processed within 14 processing days

·   100% inspected and certificate issued or letter issued advising works to be done

E1.4

Carry out 100% of compliance inspections including plumbing and new on-site sewage management systems associated with new developments within 48 hours of inspections being booked.

Weekly monitoring of performance from registration statistical data and departmental appointment calendars

·   % inspected within time.

·   100% of compliance inspection carried out within 48 hours of inspections being requested.


Principal Activity                   Development & Environmental Services

(E1 Continued)

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)


E1.5

Process Section 149(2) Planning Certificates within 10 working days

E1.5.1 Quarterly monitoring of processing from application registration statistical data.

·    Number processed within 10 working days

·    100%

E1.6 Keep planning appeals to a minimum

E1.6.1 Quarterly monitoring of statistical data.

·    Number of appeals recorded and appeals as % of applications determined

·    1.9% - 1 Appeal

E1.7

Comply with statutory requirements and responsible administrative practices in the keeping of planning, building and development records

E1.7.1 Quarterly monitoring of statistical data.

·    Completion of registrations, referrals, notifications and receipt of internal referrals within target dates

·    100%

E1.8

Development is undertaken to approved standards.

E1.8.1 Undertake mandatory inspection of approved developments where notified, to ensure compliance with conditions of consent where Council is the nominated Principle Certifying Authority

 

·      % of applications inspected

 

·      % of final occupation certificates issued following inspections

·      No evidence of mandatory inspections not being requested or undertaken

 

·      50 OC’s issued following final inspections

E1.9

Ensure existing buildings/structures achieve the required level of access, fire safety, structural stability and health and amenity, appropriate to their use.

E1.9.1 Area surveillance and visual appraisal

E1.9.2 Approvals for places of Public Entertainment and Shared Accommodation

E1.9.3 Change of use applications

·      Notices/Orders issued

 

·      List of approved Place of Public Entertainment and Shared Accommodation

·      No Notices or Orders issued for fire upgrades on existing buildings

3 Council buildings still don't have POPE approvals, Pioneer Community centre, Argents Hill & Missabotti Halls

E1.9.4 Fire Safety Audits

E1.9.5 Annual condition assessment

·    Inspections completed by February

 

·    Proposed maintenance program submitted for budget consideration

 

·      Current maintenance program completed

·      Inspection program underway – 5 premises inspected

 

·      Maintenance program with Engineering Dept to finalise with committees of management

·    Status of maintenance program unknown

Principal Activity                   Development & Environmental Services

(E1 Continued)

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

E1.10

Process Subdivision Certificates within 28 days fully compliance with development consent

E1.10.1 Quarterly monitoring of statistical data.

·    % of applications processed

·    90%

 


Principal Activity                   Development & Environmental Services

 

Objective                                   E2  To achieve the planning objectives of the Council and those set out in the EP & A Act 1979 the North Coast Regional Environmental Plan and Council's adopted strategies by managing growth that promotes innovative and economically sustainable development that can be serviced at a minimum cost to the community

 

RESPONSIBLE OFFICER            Manager Planning & Assessment

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

E2.1

Review Council’s Urban Land Release Strategy

E2.1.1 Review Urban Land Release Strategy and prepare Local Growth Management Plan in accordance with draft Mid North Coast Regional Plan

·    Urban Land Release Strategy reviewed and incorporated as part of the Local Growth Management Plan to be prepared by August 2008

·    Completed: Urban Land Release Strategies have been reviewed as part the Structure Plan process and appropriate areas identified in the “Agreed Growth Area” of the draft Mid North Coast Regional Strategy.

·    Underway: The Local Growth Management Plan will comprise three components: residential; rural-residential; and employment lands.

·    Completed: Two (2) draft residential and one (1) draft commercial place based management strategies (Urban Design Strategies), and the draft Rural Residential Strategy have been completed.

·    Incomplete: The next component of the Local Growth Management Plan is to undertake a study for industrial land (Valla Urban Growth Area and Lower Nambucca).

E2.2

Review Council’s Industrial Land Release Strategy

E2.2.1 Review Industrial Land Release Strategy and prepare new Commercial, Retail & Industrial Employment Lands Strategy

·    Employment Lands Strategy prepared by August 2008 and incorporated as part of the Local Growth Management Plan to be prepared by August 2008

·    (see above comments)

E2.3

Consolidate Council’s existing Development Control Plans into one comprehensive document

E2.3.1 Prepare new Shirewide DCP incorporating existing DCP’s

·    Draft prepared and presented to Council by September 2008, exhibited October 2008 and adopted by December 2008

·    Deferred: Due to legislative changes, a consolidated DCP is not required until draft LEP 2008 is ready for gazettal. Other projects have therefore taken priority.

Principal Activity                   Development & Environmental Services

(E2 Continued)

 

E2.4

Review DCP 3 – Residential Development

E2.4.1 Review DCP 3 and prepare new amended Residential Development DCP in accordance with the DCP 3 review undertaken by Sutherland Koshy and in accordance with the recommendations provided by Ruker and Associates Urban Design

·    Draft prepared and presented to Council by June 2008, exhibited July/August 2008 and adopted September 2008

·    Underway: Draft (amended) DCP 3 in final stages of preparation and ready for review by the Reference Group in November 2008.

E2.5

Prepare draft LEP for Valla Urban Growth Area

E2.5.1 Co-ordinate preparation of various studies, master plan and LES required to undertake LEP amendment to rezone land identified in the Valla Urban Growth Area

·    Studies to be undertaken by Council to be completed by October 2008

 

·    Master Plan to be completed by March 2009

 

·    LES to be completed by March 2009

 

·    Draft LEP ready for exhibition by May 2009

 

·    DCP and s94 Plan to be completed by May 2009

·    Completed: Desk-top review of constraints mapping available on Council’s GIS completed by Strategic Planner.

·    Incomplete: More refined constraints mapping being undertaken by consultants on behalf of two (2) property owners.

·    Incomplete: On-going discussions with proponents to ensure Master Plan, LES, LEP, DCP and S94 Plans are prepared in accordance with the recommendations of the Structure Plan.

 


Principal Activity                   Development and Environmental Services

 

Objective                                   E3  To develop and implement procedures to enable the effective detection of non-compliance and to ensure compliance and provide clear, reliable and relevant information for Council and the community on the State of the Environment and within approved allocation of resources

 

RESPONSIBLE OFFICER            Director Environment & Planning, Manager Planning & Assessment, Manager Health & Building

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

E3.1

Prepare annual State of Environment Report or Supplementary Reports

E3.1.1 Consult with Community & key stake, Government Depts Prior to preparation of report

 

E3.1.2 Co ordinate impute by staff, community groups and Government agencies

 

E3.1.3 Update statistical information in report

·    Consultation to be completed with key interest groups & community by 31 August annually

 

·    Draft report to be completed 30 September and presented to Council in October annually

 

·    Final report to go on Council's website & submitted to DLG with Council's Management Plan by 28 November annually

·    95% currently on exhibition

 

·    Consultation & submissions closed August 2008.

 

·    Draft supplementary SOE report presented to Council on 2/10/08 & to be exhibited for 21 days.

 

E3.2

To promote the ecological sustainability of the Shire through identification, preservation, protection, restoration & enhancement of environmentally sensitive areas.

E3.2.1 Completion of programs as outlined in annual SoE Report, Estuary Management Plan, Environmental Levy program and community environmental programs that relate to area of responsibility grants and budget allocation

·    Works completed as per approved program & budget allocation

 

·    Monitoring ongoing programs to improve environment

 

·    Work with Community Groups and organisations to achieve positive outcomes in local areas

·    Riverbank restoration work undertaken by Council and Green Team

 

·    Indian Myner bird eradication program continued during review period

E3.3

Promote ecologically sustainable development.

E3.3.1 Progressive application of the principles of ESD to Council’s LEP and related environmental policies

 

E3.3.2 Vigorous assessment of Developments to ensure minimum impacts are achieved on built and natural environment as a result of the development

 

·    Ongoing inclusion in revised and new policies

 

·    Documents identified where principles included

 

·     Standard of Development Approvals & condition applied

 

·    Compliance with development standards & conditions of consent

 

·    Monitoring of ongoing compliance conditions

·    ESD principles considered and included in Rural-Residential Strategy

 

·    ESD consideration applied to the assessment of all applications determined by Council

 


Principal Activity                   Housing and Amenities

 

Objective                                   E4  To protect and where possible enhance the natural environment through ensuring a regular, cost effective and environmentally responsible waste management system

 

RESPONSIBLE OFFICER            Director Engineering Services

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

E4.1

Provision of Kerbside recycling

E4.1.1 Coffs Coast Waste to provide kerbside collection and processing

E4.1.2 Provide local transfer station

·    Kerbside collection of domestic recycling, organics and mixed waste transported to Coffs Harbour for processing and resource recovery

 

·    Transfer and processing of commercial waste stream

 

·    Provision of separate bulk bins or collective areas for each waste type and transfer to Coffs Harbour for processing and resource recovery at Nambucca Waste Facility

·    Completed – now ongoing

 

 

 

 

 

·    Completed – now ongoing

 

 

·    Completed – Roof over Transfer Station in time

E4.2

Maintain an operational local waste facility for non-perishable or inert waste

E4.2.1 Design and construction plans regularly revised for future cell construction

 

E4.2.2 Landfill inert waste locally

 

E4.2.3 Reprocess concrete and masonry and greenwaste

·    Annual review of needs

·    On going

 

 

·    To commence November 2008

 

·    On going – Groundwater subject to DECC

E4.3

Achieve acceptable environmental outcomes for the waste facilities.

E4.3.1 Meet Licence conditions

·    Monitoring results, percent compliance with DECC (EPA) licence.

·    Annual return on going monthly monitoring

E4.4

Rehabilitate filled waste disposal areas.

E4.4.1 Cover cells after being filled to capacity

·    Compliance with licence conditions

·    On going – proposal submitted to DEC


Principal Activity                   Housing and Amenities

 

Objective                                   E5  To maintain and improve urban streets beautification by ensuring that the footpaths and gutters are clean and free of litter

 

RESPONSIBLE OFFICER            Manager Civil Works

 

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

E5.1

Maintain an acceptable level of street and park cleanliness litter control and street cleaning

E5.1.1 Regular servicing of street and park litter bins

·    Supervisor(s) to inspect and assess standard achieved

·    Serviced daily

E5.1.2 Regular cleaning of commercial areas in Nambucca Heads, Bowraville, Scotts Head, Valla Beach and Macksville

·    Supervisor(s) to inspect and assess standard achieved

·    Serviced daily

E5.1.3 High profile areas swept by specialised vehicle twice per year.

·    Complete in December and May.

·    CBD area listed for December 2008


Principal Activity                   Housing and Amenities

 

Objective                                   E6  To provide sufficient resources to ensure safe and healthy public convenience

 

RESPONSIBLE OFFICER            Manager Civil Works

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

E6.1

Public Conveniences are clean, healthy and safe and are accessible to the public.

E6.1.1 Daily servicing of public conveniences.

E6.1.2 Quarterly pressure cleaning of public conveniences.

E6.1.3 Respond to Complaints

·    Cleaning recorded in Maintenance Management System

·    Supervisor(s) to inspect and assess standard achieved.

·    Reduction in number of complaints received.

·    Daily running sheets submitted

 

 


Principal Activity                   Housing and Community Amenities

 

Objective                                   E7  To enhance the environment by planting and maintenance of trees on public land

 

RESPONSIBLE OFFICER            Manager Civil Works

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

E7.1

Manage number of trees in streets and parks

E7.1.1 Prepare tree planting program.

·    Submit program to Director Engineering Services for approval

·    Trees planted in accordance with adopted programs

·    Species have minimal impact on assets.

·    Program being developed from Bowraville

 

·    Not yet due

 

·    Guidelines in place

E7.2

Maintain trees in public places to ensure safety of people and minimise property damage

E7.2.1 Inspect and act on dangerous trees

(remove / lop / advise complainant)

·    Inspection within one week of complaint

·    Dangerous trees reported to insurers and Council

·    Inspections carried out as required

E7.2.2 Maintain a register of all unsuitable trees for programmed removal or lopping

·    Maintain or remove based on priorities and available funds on recommended removals

·    Not yet due

E7.2.3 Carry out an annual maintenance program by qualified contractor

·    Program completed by December

·    Not yet due

E7.2.4 Replace trees removed with more appropriate species taking into account location, powerlines, visibility etc.

·    Species meet guidelines of Country Energy and Water and Sewer requirements

·    complying

E7.3

Protect trees from and respond to deliberate damage of trees on public land

E7.3.1 Develop a strategy of public awareness. Reward information resulting in conviction. The issuing of fines.

E7.3.2 Implement strategy to counter vandalism

·    Media Release at least once a year advising of $5,000 reward

·    Reported and/or detected tree damage investigated and actioned including warning letters or fines.

·    One case investigated


Principal Activity                   Housing and Community Amenities

 

Objective                                   E8  To protect and where possible enhance the natural environment by reducing the pollutant load on creeks and rivers by implementing the Stormwater Management Plan

 

RESPONSIBLE OFFICER            Manager Civil Works

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

E8.1

Maintain Gross Pollutant Traps (GPT) provided on main drainage lines.

E8.1.1 Stormwater treatment devices inspected after every 100mm of rain or every month, which ever comes first and undertake programmed maintenance

·    Inspection undertaken and recorded in Maintenance Management System

·    Gross pollutant traps cleaned and debris removed at intervals not exceeding 90 days

·    Not yet due

·    In July traps cleaned at E J Biffin Playing Fields, Tourist Office and Beer Creek


Principal Activity                   Housing and Community Amenities

 

Objective                                   E9  To protect the health of the community and viability of agricultural land from the invasion of land by noxious weeds

 

RESPONSIBLE OFFICER            Manager Civil Works

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

E9.1

Control noxious weeds on private land

E9.1.1 Inspector to physically visit properties and if required letter of advice, Section 18 or 20 Notice issued or fine imposed

·    Inspect minimum number of properties per annum as required by grant conditions.

·    Inspections ongoing

E9.2

Control noxious weeds on Council controlled land

E9.2.1 Inspect Council owned land as required and utilise appropriate control methods to reduce noxious weeds

·    Net reduction in noxious weed infestations

 

·    Compliance with Pesticides Use Notification Plan.

·    Detailed mapping not available

E9.2.2 Map areas of infestation

·    Location of noxious weeds input in GIS system

·    As above

E9.2.3 Apply for Noxious Weeds Grant

·    Noxious Weed Grant application submitted in May

·    Not yet required

 

 


General Purpose Committee - 19 November 2008

Quarterly Review - Performance Targets Achievements to 30 September 2008

Attachment 1

27015/2008 - Quarterly Review - Performance Targets - 30 September 2008

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Economic Development – Today and Tomorrow

 

 


General Purpose Committee - 19 November 2008

Quarterly Review - Performance Targets Achievements to 30 September 2008

Attachment 1

27015/2008 - Quarterly Review - Performance Targets - 30 September 2008

 

 

Principal Activity                   Economic Affairs

 

Objective                                   ED1  Represent the Nambucca Shire Council & Nambucca Valley Tourism Association as the member for the shire sitting on the Regional Tourist Organisations committee to promote the Council area as a desirable tourist or visitor destination. Provide an efficient and relative tourism information

 

RESPONSIBLE OFFICER            General Manager

 

·    ·   

·    ·   

·    ·   

Active and supportive participation in local and regional marketing and events

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

ED1.1

Ensure the services of the Visitor Information Centre are well utilised.

ED1.1.1 Coordinate the tourism admin officer to continually update displays and presentation material at the VIC.

Increased visitation and enquiries to the Centre.

Maita van Stockum appointed as tourism co-ordinator permanent part time.  Nambucca Valley Tourism have appointed a part time marketing officer.  As a consequence of the “O’Neill Report”, additional funding for marketing being sought from the State Government via Mid North Coast Tourism.

ED1.1.2 Promote booking services

ED1.1.3 Train and support VIC Volunteers
ED1.1.4 Develop visitors guides & marketing material for the (VIC)
ED1.2

ED1.2.1 Provide professional development support in coordination and expansion of local events and festivals

·    Expansion of existing and development of new events and festivals

Additional resources being applied to marketing by Nambucca Valley Tourism.

ED1.2.2 Encourage participation of tourist association in promotions and events that advertise and promote tourism for Shire.

·    Promotional material distributed

·    Events attended

Nambucca Valley Tourism are adopting a more proactive approach to marketing.

ED1.2.3 Contribute to and participate in regional tourism activites/events

·    Participate in regional activities/events

Council staff are attending usual trade shows and regional tourism meetings.


Principal Activity                   Economic Affairs

 

Objective                                   ED2  To foster local employment opportunities and economic self-sufficiency by promoting the Council area as a desirable location for economic development

 

RESPONSIBLE OFFICER            Manager Business Development

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

ED2.1 Attract new business

ED2.1.1 Service all business and investment enquiries received.

ED2.1.2 Seek out and encourage new investment opportunities.

·    Number enquiries received

 

·    Business and employment opportunities created

Comment from GM (Manager Business Development on leave at time quarterly review prepared).  Activity and enquiries in relation to Macksville industrial area remain strong.  Residential market slow.

ED2.2 Provide quality business information to promote and expand Economic Development.

ED2.2.1 Maintain database of economic information and development opportunities

ED2.2.2Develop economic development information service on Website.

ED2.2.3 Maintain and expand various brochures, kits, promotional material for business and industry development.

·    Database current

 

·    Maintain & update Website developed.

 

·    Material relevant and distributed.

Comment from GM – Manager Business Development is updating promotional material for economic development.

ED2.3 Liaise with business and industry with the Shire to assist their sustainability and growth.

ED2.3.1 Maintain links with Department of State and Regional Development and develop links with other relevant government and non Government organisations.

ED2.3.2 Regular meetings with existing business.

·    Existing relationships maintained and new networks established.

 

·    Meetings held

Comment from GM - Council continues to enjoy a good relationship with the Dept. of State and Regional Development.

ED2.4 Participate in local and regional promotions etc.

ED2.4.1 Attend relevant festivals, events, promotions and exhibitions.

·    Attendance or relevant events etc.

 

Comment from GM – Council continues to attend trade shows and promotions such as Country Week.

ED2.5 Apply for and secure grant funding from other State and Federal government agencies for project development within the shire. Grants Officer – Manager Business Development

ED2.5.1 Search for and apply for grant funding to fund development projects within the shire.

ED2.5.2 Train the community organisations by workshop/ seminars to apply for available grant funding from other government agencies.

 

·    Number of grants secured

 

·    Financial amount of funds gained

 

·    Number of successful community grants delivered

Comment from GM – Council’s Grants Officer is active in assisting community groups.  Grant applications reported to Council.  Loss of Federal grant programs is impacting on no’s of grants received.  A number of major grants awaiting determination.

 

 

 

·   

 

 

Principal Activity    Economic Affairs

ED2 Continued

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

ED2.6 Further develop Macksville cattle sales yards – Manager Business Development

ED2.6.1 Continue to develop and improve the condition of Macksville sales yards.

 

ED2.6.2 Continue to achieve high workplace OH&S standards at the facility.

·    Install new shade sails over the cattle yards

 

·    Improvements to sale yards area

Report to come to Council in December 08 on OH&S and effluent management priorities.  Possible that works program will be amended and shade sails deferred.

 


Principal Activity                   Economic Affairs

 

Objective                                   ED3  Ensure a diversity of residential and industrial and throughout the Shire to meet all growth demand

 

RESPONSIBLE OFFICER            Property Officer

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

ED3.1

Maintain adequate supply of land stock for residential and industrial development

ED3.1.1 Review land stock and identify good quality real estate for development

·    Land stock

 

·    Land sales

$425,000 of land sales identified in September 2008 budget review.

ED3.2

Prepare and report to development proposals for Councils owned land to council.

ED3.2.1 Review existing land stock, identify impediments for development and prepare for sale.

·    Land ready for sale or future development.

Report to Property Committee on 4 December 2008 in relation to review of property portfolio.

ED3.3

Prepare Hyland Park residential subdivision for sale

ED3.3.1 Prepare a modification to the development application for the subdivision layout.

ED3.3.2 Engineering to provide a services plan for the modified subdivision plan.

ED3.3.3 Clear all trees and prepare for roads and property development.

·    Developed subdivision by December 2008.

Awaiting determination of application to modify consent.  Progress to be reported to Property Committee on 4 December 20008.

 

 


General Purpose Committee - 19 November 2008

Quarterly Review - Performance Targets Achievements to 30 September 2008

Attachment 1

27015/2008 - Quarterly Review - Performance Targets - 30 September 2008

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Infrastructure - Today and Tomorrow

 


General Purpose Committee - 19 November 2008

Quarterly Review - Performance Targets Achievements to 30 September 2008

Attachment 1

27015/2008 - Quarterly Review - Performance Targets - 30 September 2008

 

Principal Activity             Recreation and Culture

 

Objective                             I1  To provide and maintain parks, gardens, playgrounds and sporting fields that satisfy the active and passive needs of the community

 

RESPONSIBLE OFFICER      Manager Civil Works

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

I1.1

Maintain sporting grounds to service existing needs

I1.1.1 Maintain playing surfaces to an acceptable standard by mowing, aeration and fertilisation.

·    Accomplishment recorded in Maintenance Management System

 

·    Review with the Committee of Management

·    Daily running sheets submitted

·    Committee requested that Buz Brazel and E J Biffin not be done.  Macksville completed.

I1.2

Parks meet the passive recreational needs to the community

I1.2.1 Playgrounds are maintained in a safe condition and conform to Australian Standards

·    No inspection more than 12 months old

 

·    Damaged equipment repaired, closed, removed or replaced as appropriate

·    Not completed

 

·    Emily Pass Park closed

I1.2.2 Parks maintained to an acceptable standard.

·      Maintenance program completed

 

·      Emergency repairs carried out

·      Repairs carried out as required


Principal Activity                   Recreation and Culture

 

Objective                                   I2  To provide safe and healthy swimming pool and facilities within allocated resources

 

RESPONSIBLE OFFICER            General Manager

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

I2.1

Maintain water quality

I2.1.1 Testing and recording of water a minimum of twice per day

·    Test results compared to Health Department Standards / Guidelines

·    Chlorine test conducted minimum twice daily

 

·    Analytical reports conducted monthly

I2.2

Improve pool facilities and maintenance requirements

I2.2.1 Asset Management Plan

 

·    Ongoing improvement funding

 

·    Meet OH&S Standards and WorkCover safety requirements

 

·     Pool blanket installed July/August 2008

·     New stairs to clubhouse imminent

 

·     Upgrade to Chemical store to be completed in December 2008

 

I2.3

Water safety guidelines

I2.3.1 Seasonal review of Management Plan with pool management

·    Compliance with State guidelines and legislation

·    Safety Audit completed September 2008

 

·    Recommendations being implemented throughout course of season

 

 


Principal Activity                   Transport and Communication

 

Objective                                   I3  To maintain and develop the urban and rural road network

 

RESPONSIBLE OFFICER            Manager Civil Works

 

 

Strategy

 

Action

 

MEASUREMENT TOOLS & KPI’s

Achievement

(Options completed or incomplete with status comment)

I3.1

Rural road bitumen sealed network to be maintained in accordance with the Road Hierarchy Policy

I3.1.1 Pavements inspected to monitor maintenance requirements

 

 

 

 

I3.1.2 Pavements inspected to determine the condition rating for use in setting forward plans and future financial commitments.

 

 

 

 

I3.1.3 Completed maintenance works are recorded in a Maintenance Management System

·    Programmed Maintenance carried out

 

·    Emergency maintenance carried out with a priority for roads with high traffic counts

 

·    No rating older than 12 months.

 

·    Review the forward plans by February each year for adoption in the next budget.

 

·    A rolling program of traffic counts is carried out to provide data on priorities based on use.

 

·    Staff submit weekly reports with timesheets.

 

·      Recorded in Maintenance Management System (MMS)

 

·      Condition rating survey being undertaken by AARB

 

·      Counts taken on Wilson Road

 

·      Daily running sheets submitted

I3.2

Rural road gravel network to be maintained in accordance with the Road Hierarchy Policy.

 

I3.2.1 Pavements inspected to monitor maintenance requirements

 

 

 

 

I3.2.2 Completed maintenance works are recorded in a Maintenance Management System

 

 

·    Programmed Maintenance carried out

 

·    Emergency maintenance carried out with a priority for roads with high traffic counts

 

·    A rolling program of traffic counts is carried out to provide data on priorities based on use.

 

·    Staff submit weekly reports with timesheets.

·   

·    As above


 

Principal Activity         Transport and Communication

(I3 Continued)