Agenda of Special Meeting of Ordinary Council

Special Meeting of Ordinary Council - 27 August 2008

Quarterly Review - Performance Targets Achievements to 30 June 2008

Attachment 1

18135/2008 - Quarterly Reviews - Performance Targets - to 30 June 2008

PRINCIPAL ACTIVITY	ADMINISTRATION

FUNCTION	FINANCIAL MANAGEMENT

OBJECTIVE	Maintain a sound and sustainable financial position.

STRATEGY	Ensure the timely provision of financial advice and information to support Council’s decision making processes.

RESPONSIBLE OFFICER

Manager Financial Services

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Prepare a long financial plan	· 10 year financial plan which incorporates estimates for growth in revenue and grants, planned capital projects including asset management, and projected operational expenditure	· Plan ready for consideration for 2008/2013 Management Plan	50%	Draft 20 year Community Strategic Plan and Draft 5 yr Infrastructure Management Plan produced with Draft Management Plan.
Maximise return on investment portfolio	· Invest surplus funds in accordance with Council strategy and independent advice	· Investments return comparable with benchmarks set in Council's investment strategy	15%	Continued volatility in investment markets requires assessment and monitoring to be with each Quarterly budget review.

PRINCIPAL ACTIVITY	ADMINISTRATION

FUNCTION	CUSTOMER SERVICE

OBJECTIVE	To sustain a high level of customer satisfaction.

STRATEGY	Deliver a consistent level of quality service at all times.

RESPONSIBLE OFFICER

General Manager

PERFORMANCE TARGET

MEANS OF ACHIEVING TARGET

PERFORMANCE INDICATORS

EXTENT ACHIEVED

REASON FOR VARIATION

Improve Customer Service

· Prepare customer service charter

· Provision of training in implementation of customer service charter

· Customer service charter prepared before 31 December 2007

· Charter considers all aspects of customer service—face to face, telephone, enquiries

· Charter considers all aspects of customer service—face to face, telephone, enquiries, complaint handling

· Training provided to all indoor staff and outdoor supervision staff by 30 June 2008

· Charter adopted by Council and posted on Council's web site.

10%

Preliminary work has been undertaken on requests. Review of customer request system software undertaken. Unable to identify cost effective software replacement at this stage.

PRINCIPAL ACTIVITY	ADMINISTRATION

FUNCTION	RISK MANAGEMENT AND INSURANCE SERVICES

OBJECTIVE	To continue to improve safety in the workplace and the public environment and maintain appropriated insurance protection.

STRATEGY	Implement policies, procedures, practices and initiatives to improve safety and protect Council’s assets.

RESPONSIBLE OFFICER

Safety Officer

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Maintain a Strategic Risk Management Program	Deliver relevant training and effective awareness programs to staff on workplace safety	· Induction of staff · Number of training and awareness programs conducted. · Number of work related claims or reported incidents.	100%
	Conduct regular safety audits of work sites	· Number of safety audits conducted. · Level of compliance · Staff awareness	100%
	Develop and maintain relations with external service provides to ensure legislative compliance and awareness of latest developments in risk management	· Attendance at Risk Management Group and Safety Group meetings. · Legislative compliance · Policies and procedures are reviewed in response to legislative requirements and industry developments.	100%
	Carry out risk assessment and analysis	· Safety Management Plans and Safe Work Methods Statements reviewed and updated.	75%	On-going

PRINCIPAL ACTIVITY	ADMINISTRATION

FUNCTION	INFORMATION TECHNOLOGY

OBJECTIVE	Continued development of information technology and utilise technological advances to improve Council’s overall efficiency.
STRATEGY	Serve the Council with current, cost effective and responsive information technology

RESPONSIBLE OFFICER

Manager Information Technology

PERFORMANCE TARGET

MEANS OF ACHIEVING TARGET

PERFORMANCE INDICATORS

EXTENT ACHIEVED

REASON FOR VARIATION

Investigate cost of replaying Council's Fujitsu software

Assess alternative software products

· Report on the future of the Fujitsu software and alternatives to be considered by Council before 30 June 2008

50%

Underway. MOU with LoGITA Fujitsu Councils for joint tender. Tender expected August 2008. Demonstrations and Evaluation to follow.

PRINCIPAL ACTIVITY	ADMINISTRATION

FUNCTION	HUMAN RESOURCES

OBJECTIVE	To provide effective human resources management.

STRATEGY	Implement and maintain appropriate human resource management practices

RESPONSIBLE OFFICER

Manager Human Resources

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Develop new industrial agreement for Council staff	Consult with Council staff and unions: determine whether Federal, State or unregistered; in consultation with the General Manager resolve issues	New industrial agreements in place by 30 June 2008	0%	Legislation post Work Choices silent on local government. Deadline will not be achieved.

PRINCIPAL ACTIVITY	ECONOMIC AFFAIRS

FUNCTION	TOURIST PROMOTION

OBJECTIVE	To encourage and facilitate promotion of the Nambucca Valley as prime tourist destination

STRATEGY	Promote the area as a desirable tourist or visitor destination

RESPONSIBLE OFFICER

Manager Business Development

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Develop a local tourist industry strategy	Produce an action plan to build on an develop existing structure and product to enhance the sustainability of tourism in the Shire	Strategy adopted by 31 December 2007	100%	Implementing action plans.

PRINCIPAL ACTIVITY	RECREATION AND CULTURE

FUNCTION	SWIMMING POOLS

OBJECTIVE	Provide public swimming pool for active and passive recreational needs

STRATEGY	Provide safe and healthy swimming pool and facilities within allocated resources.

RESPONSIBLE OFFICER

General Manager

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Maintain water quality	Testing and recording of water a minimum of twice per day	· Test results compared to Health Department Standards / Guidelines	100%	Independent lab testing conducted once a month. Records now maintained.
Improve pool facilities and maintenance requirements	Asset Management Plan	· Ongoing improvement funding · Meet OH&S Standards and WorkCover safety requirements	100%	Water slide now has Work Cover approval. Plans for upgrading chemical storage being prepared. These plans are now being provided with engineers reports. Project being prepared for construction of Chemical storage facility.
Water safety guidelines	Seasonal review of Management Plan with pool management	· Compliance with State guidelines and legislation	100%

PRINCIPAL ACTIVITY	ECONOMIC AFFAIRS

FUNCTION	TOURIST PROMOTION

OBJECTIVE	To encourage and facilitate promotion of the Nambucca Valley as a prime tourist destination.

STRATEGY	Delegation to Australia’s Holiday Coast in conjunction with Nambucca Valley Tourism Advisory Group to promote the Council area as a desirable tourist or visitor destination. Provide an efficient and relative tourism information service.

RESPONSIBLE OFFICER

General Manager

PERFORMANCE TARGET

MEANS OF ACHIEVING TARGET

PERFORMANCE INDICATORS

EXTENT ACHIEVED

REASON FOR VARIATION

Ensure the services of the Visitor Information Centre are well utilised.

· Continually update displays and presentation material

· Promote booking services

· Train and support VIC Volunteers

· Develop visitors guides

Increased visitation and enquiries to the Centre.

100%

On-going

Active and supportive participation in local and regional marketing and events

· Provide assistance and support in coordination and expansion of local events and festivals

· Participate in promotions and events that advertise and promote tourism for Shire

· Contribute to and participate in regional tourism activities/events

· Expansion of existing and development of new events and festivals

· Promotional material distributed

Events attended

· Participate in regional activities/events

100%

On-going

Tradeshow DVD completed 2007

On-going Attended Sydney, Melbourne & Brisbane trade shows.

PRINCIPAL ACTIVITY	ECONOMIC AFFAIRS

FUNCTION	BUSINESS DEVELOPMENT & PROMOTION

OBJECTIVE	To foster local employment opportunities and economic self-sufficiency

STRATEGY	Develop and promote the Council area as a desirable location for economic development

RESPONSIBLE OFFICER

Economic Development Officer

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Attract new business	· Service all business and investment enquiries received. · Seek out and encourage new investment opportunities.	· Number enquiries received · Business and employment opportunities created	100% 100%	On-going On-going
Provide quality business information to promote and expand Economic Development.	· Maintain database of economic information and development opportunities · Develop economic development information service on Website. · Maintain and expand various brochures, kits, promotional material for business and industry development.	· Database current · Website developed. · Material relevant and distributed.	100% 100% 100%	On-going On-going On-going
Liaise with business and industry with the Shire to assist their sustainability and growth.	· Maintain links with Department of State and Regional Development and develop links with other relevant government and non Government organisations. · Regular meetings with existing business.	· Existing relationships maintained and new networks established. · Meetings held	100% 100%	On-going On-going
Participate in local and regional promotions etc.	· Attend relevant festivals, events, promotions and exhibitions.	· Attendance at relevant events etc.	100%	On-going

PRINCIPAL ACTIVITY	ECONOMIC AFFAIRS

FUNCTION	LAND DEVELOPMENT

OBJECTIVE	To pursue opportunities for development of residential and industrial and provide economic gain and growth to Council

STRATEGY	Ensure a diversity of residential and industrial and throughout the Shire to meet all growth demand

RESPONSIBLE OFFICER

Property Officer

PERFORMANCE TARGET

MEANS OF ACHIEVING TARGET

PERFORMANCE INDICATORS

EXTENT ACHIEVED

REASON FOR VARIATION

Maintain adequate supply of land stock for residential and industrial development

Review land stock and identify good quality real estate for development

· Land stock

· Land sales

100%

Modification to the Hyland Park subdivision completed and submitted to Council 18/07/2008. Land swap with Dept. of Local Government has received approval from Minister and Governor.

Text Box: DIRECTOR ENGINEERING SERVICES’

Special Meeting of Ordinary Council - 27 August 2008

Quarterly Review - Performance Targets Achievements to 30 June 2008

Attachment 1

18135/2008 - Quarterly Reviews - Performance Targets - to 30 June 2008

PRINCIPAL ACTIVITY	ADMINISTRATION

FUNCTION	PLANT AND EQUIPMENT

OBJECTIVE	Manage Council’s Plant and Equipment in an effective and cost efficient manner.

STRATEGY	To provide a cost effective plant management service to Council incorporating plant replacement and maintenance service

*RESPONSIBLE OFFICER*	*Manager Civil Works*
PERFORMANCE TARGET		MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Replace plant at the most cost effective time		Develop economic analysis system and 20 year plant replacement plan. Establish and maintain a Plant Replacement Reserve.	Economic analysis system presented to Plant Committee	0%	Awaiting auditors advice
			20 year plan reviewed annually in February	100%
			Funds allocated in accordance with 20 year plan	0%	Funds identified in 20 year plan reduced by Council
Maintain an adequate level of plant utilisation, operating costs and income.		Plant stand down time minimised Undertake private works to fill quiet periods Review plant operating costs	Stand down time compared to previous period.	100%	Basic information only. No formal fleet management system in place
			Percent of actual hours operated against hours available compared to previous quarter.	100%	Quarterly reports prepared
			Plant operation reports presented to Plant Committee on a quarterly basis.	0%	All reports now to Council
		Review hire rates on a quarterly basis	Review completed and hire rate variations adopted.	100%
Have plant available for use on each working day as required.		Maintain a mechanical workshop and associated staff and equipment. Ensure all plant and vehicle items are inspected for RTA registration.	Workshop in place and staffed.	100%
			Inspections completed in February.	100%

PRINCIPAL ACTIVITY	PUBLIC ORDER AND SAFETY

FUNCTION	FIRE CONTROL

OBJECTIVE	To protect the environment, health and safety of the community by providing an effective response to fire related emergencies in accordance with the Service Land Level Agreement with the Rural Fire Service

STRATEGY	To maintain an effective volunteer Rural Fire Service to protect the community from bush fire related emergencies

RESPONSIBLE OFFICER

Director Engineering Services

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Provide advice and inspect areas for bush fire protection management.	Rural Fire Service to provide timely bushfire related advice in accordance with relevant codes and standards and best practice with regard to LEPs, Development Applications, evidence or legal action involving council.	Development Applications completed or advice provided within 14 days of receipt. Risk management audit shows reduced risk levels.	90%	Local approvals satisfactory. Delays with HQ response.
	Rural Fire Service to inspect properties (subject to Council’s request and upon identifying a possible bushfire hazard on private property), to ascertain whether RFS should consider the issuance of a s66 notice to a private land owner/occupier. (CS-05)	90% of inspections carried out within two working days of a request from Council.	100%
Support the suppression of bushfires	Rural Fire Service to plan appropriate location and type of fire trails in accordance with Bush Fire Risk Management and Operational Plans. (CS-07)	Audit conducted of the trails planned and located.	100%	No new trails developed or outstanding
	Rural Fire Service to identify fire trails requiring construction and maintenance.(CS-07)	50% of recommended trails constructed and maintained in accordance with agreed plans and standards.	100%	No new trails developed or outstanding
	Participation on the Nambucca Bush Fire Management Committee. (M-08)	Minutes available to Councillors Feedback provided.	100%

PRINCIPAL ACTIVITY	PUBLIC ORDER AND SAFETY

FUNCTION	*FIRE CONTROL*

(continued)

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Ensure the Rural Fire Service can sustain sufficient numbers of competent and equipped personnel in operations and activities by the implementation of effective personnel planning programs.	Rural Fire Service to develop local training plan based on local training needs, resources, priorities and attitudes, underpinned by the Service Delivery Model outcomes. Audit and review the effectiveness of the implementation. (L&D – 03)	Training Plan developed in accordance with Service SOPs.	100%
Manage Zone firefighting resources	Rural Fire Service to issue protective clothing and personal accessories to all firefighters in accordance with Service. (OPS-20)	PPE issued to all brigades.	100%
	Rural Fire Service to ensure that all equipment listed in Schedule 4 of the Service Level Agreement will be maintained in a serviceable condition in accordance with the Service Standards. (OPS-22)	Asset management plan and maintenance schedules developed for all major plant and equipment. 80% of equipment maintained within specified timeframes.	100%	All vehicles inspected for 2007/08 certificates
Manage Zone property	Rural Fire Service to review the operational requirements of each brigade to ensure their stations are of sufficient standard, adequate maintenance and appropriate location. (M-13)	Number of stations compared to brigade numbers. Standard of station meets Service Standard specifications.	100%	Audit conducted by Head Office. Results yet to be released to local branches

PRINCIPAL ACTIVITY	PUBLIC ORDER AND SAFETY

FUNCTION	EMERGENCY SERVICES

OBJECTIVE	To protect the environment, health and safety of the community with an effective response to emergency situations

STRATEGY	To support the State Emergency Service organisation in this area

RESPONSIBLE OFFICER

Director Engineering Services

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Provide and maintain vehicles for the SES	Replace vehicles in accordance with the Plant Replacement Policy	Distance travelled and vehicle age as per Councils plant replacement program.	100%
Provide access to an operations centre	Maintained office space and storage area (equipment and plant)	SES Controller to provide an annual report on facilities by January prior to budget allocations being determined.	100%
Provide access to communications equipment	Phones, fax and office equipment maintained	SES Controller to advise on equipment condition by January prior to budget allocations being determined.	100%

PRINCIPAL ACTIVITY	PUBLIC ORDER AND SAFETY

FUNCTION	BEACH CONTROL

OBJECTIVE	To ensure the health, safety and well being of the community are protected during nominated patrol periods.

STRATEGY	Establish, implement and maintain lifeguard services to ensure compliance with the adopted level of service and within approved allocation of resources.

RESPONSIBLE OFFICER

Director Engineering Services

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Control lifeguard services during summer school vacation period	Lifeguard services provided as per contract agreement	Lifeguards on duty during the identified times in the contract agreement Annual lifeguard activity reports submitted to Council by 31 March.	100%
Promote beach safety	Provide and maintain of beach safety signage	Signage complies with Council’s Policy as identified in annual audit, completed by 30 June 2008	0%	Review of signs that require replacement by 06/08. Jointly with Department of Environment and Climate Change. No progress.
	Voluntary Rangers issue beach driving permits and supervise vehicles on beaches	Availability of Voluntary Rangers to check compliance	100%	Authorisations renewed

PRINCIPAL ACTIVITY	HOUSING AND COMMUNITY AMENITIES

FUNCTION	WASTE MANAGEMENT

OBJECTIVE	To protect and where possible enhance the natural environment

STRATEGY	To ensure that the community has a regular, cost effective and environmentally responsible waste management system

RESPONSIBLE OFFICER

Director Engineering Services

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Provision of kerbside recycling, organics and other waste service for Nambucca Valley.	Coffs Coast Regional Waste Services	Compliance with contracts	100%
Achieve a 100% diversion of putrescible waste going to Nambucca landfill	Coffs Coast Regional Waste Services to process waste at Coffs Harbour	Processing of recycling, organics and mixed commercial waste transported to Coffs Harbour for processing and resource recovery.	80%	Waiting on processing and resource recovery of commercial domestic type waste
Maintain an operational local waste facility for non-putrescible or inert waste	Design and construction plans regularly revised for future cell construction	Annual review of needs	80%	Volumetric survey completed. New cell required by 2011 subject to waste quantities
Achieve acceptable environmental outcomes for the waste facilities.	Meet Licence conditions	Monitoring results, percent compliance with EPA licence.	50%	Subject to consultants report and Department of Environment and Climate Change acceptance
Rehabilitate filled waste disposal areas.	Cover cells after being filled to capacity	Compliance with licence conditions	50%	Subject to tests Consultants report and Department of Environment and Climate Change acceptance.

PRINCIPAL ACTIVITY	HOUSING AND COMMUNITY AMENITIES

FUNCTION	STREET CLEANING

OBJECTIVE	To maintain and improve urban streets beautification

STRATEGY	To ensure that the footpaths and gutters in urban streets are clean and free of litter

RESPONSIBLE OFFICER

Manager Civil Works

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Maintain an acceptable level of street and park cleanliness	Regular servicing of street and park litter bins	Supervisor(s) to inspect and assess standard achieved	100%
	Regular cleaning of commercial areas in Nambucca Heads, Bowraville, Scotts Head, Valla Beach and Macksville	Supervisor(s) to inspect and assess standard achieved	100%
	High profile areas swept by specialised vehicle twice per year.	Complete in December and May.	100%	By contractor

PRINCIPAL ACTIVITY	HOUSING AND COMMUNITY AMENITIES

FUNCTION	PUBLIC CONVENIENCES

OBJECTIVE	To provide safe and healthy public convenience

STRATEGY	To provide sufficient resources to ensure that public conveniences are maintained in a healthy condition.

RESPONSIBLE OFFICER

Manager Civil Works

PERFORMANCE TARGET

MEANS OF ACHIEVING TARGET

PERFORMANCE INDICATORS

EXTENT ACHIEVED

REASON FOR VARIATION

Public Conveniences are clean, healthy and safe and are accessible to the public.

Daily servicing of public conveniences.

Quarterly pressure cleaning of public conveniences.

Respond to Complaints

Cleaning recorded in Maintenance Management System

Supervisor(s) to inspect and assess standard achieved.

Reduction in number of complaints received.

100%

Resources are allocated in budget.

Budget approved to meet targets.

100%

PRINCIPAL ACTIVITY	HOUSING AND COMMUNITY AMENITIES

FUNCTION	TREE PLANTING

OBJECTIVE	To protect and where possible enhance the natural environment

STRATEGY	To enhance the environment by planting and maintenance of trees on public land

RESPONSIBLE OFFICER

Manager Civil Works

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Manage number of trees in streets and parks	Prepare tree planting program.	Submit program to Director Engineering Services for approval Trees planted in accordance with adopted programs Species have minimal impact on assets.	100%
Maintain trees in public places to ensure safety of people and minimise property damage	Inspect and act on dangerous trees (remove / lop / advise complainant)	Within one month of complaint Dangerous trees reported to insurers and Council	100%
	Maintain a register of all unsuitable trees for programmed removal or lopping	Maintain or remove based on priorities and available funds on recommended removals	90%
	Carry out an annual maintenance program by qualified contractor	Program completed by December	100%

PRINCIPAL ACTIVITY	HOUSING AND COMMUNITY AMENITIES

FUNCTION	TREE PLANTING

OBJECTIVE	To protect and where possible enhance the natural environment

STRATEGY	To enhance the environment by planting and maintenance of trees on public land

RESPONSIBLE OFFICER

Manager Civil Works

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
	Replace trees removed with more appropriate species taking into account location, powerlines, visibility etc.	Species meet guidelines of Country Energy and Water and Sewer requirements	100%
Protect trees from and respond to deliberate damage of trees on public land	Develop a strategy of public awareness. Reward information resulting in conviction. The issuing of fines. Develop a strategy to counter vandalism	Media Release at least once a year advising of $5,000 reward	100%	Banner erected in Parker Street
		Reported and/or detected tree damage investigated and actioned including warning letters or fines.	100%
		Strategy to counter vandalism adopted by Council by 31 December 2007.	100%	Policy adopted by Council

PRINCIPAL ACTIVITY	HOUSING AND COMMUNITY AMENITIES

FUNCTION	STORMWATER MANAGEMENT

OBJECTIVE	To protect and where possible enhance the natural environment

STRATEGY	Reduce the pollutant load on creeks and rivers by implementing the Stormwater Management Plan.

RESPONSIBLE OFFICER

Manager Civil Works

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Maintain Gross Pollutant Traps (GPT) provided on main drainage lines.	Stormwater treatment devices inspected after every 100mm of rain or every month, which ever comes first and undertake programmed maintenance	Inspection undertaken and recorded in Maintenance Management System.	0%	Review of GPT’s being undertaken and recorded in MMS system
		Gross pollutant traps cleaned and debris removed at intervals not exceeding 90 days	0%	Not undertaken until 1 July 2008.

PRINCIPAL ACTIVITY	HOUSING AND COMMUNITY AMENITIES

FUNCTION	NOXIOUS WEEDS

OBJECTIVE	To protect and where possible enhance the natural environment

STRATEGY	To protect the health of the community and viability of agricultural land from the invasion of land by noxious weeds

RESPONSIBLE OFFICER

Manager Civil Works

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Control noxious weeds on private land	Inspector to physically visit properties and if required letter of advice, Section 18 or 20 Notice issued or fine imposed	Inspect minimum number of properties per annum as required by grant conditions.	100%
Control noxious weeds on Council controlled land	Inspect Council owned land as required and utilise appropriate control methods to reduce noxious weeds	Net reduction in noxious weed infestations Compliance with Pesticides Use Notification Plan.	100%	Detailed mapping not available
	Map areas of infestation	Location of noxious weeds input in GIS system	0%	Detailed mapping not available
	Apply for Noxious Weeds Grant	Noxious Weed Grant application submitted in May	0%	Not due

PRINCIPAL ACTIVITY	RECREATION AND CULTURE

FUNCTION	SPORTING GROUNDS, PARKS AND GARDENS

OBJECTIVE	To provide facilities and services in response to the active and passive recreational and cultural needs of residents and visitors

STRATEGY	To provide and maintain parks, gardens, playgrounds and sporting fields that satisfy the active and passive needs of the community

RESPONSIBLE OFFICER

Manager Civil Works

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Maintain sporting grounds to service existing needs	Maintain playing surfaces to an acceptable standard by mowing, aeration and fertilisation.	Accomplishment recorded in Maintenance Management System Review with the Committee of Management.	100%
Parks meet the passive recreational needs to the community	Playgrounds are maintained in a safe condition and conform to Australian Standards	No inspection more than 12 months old. Maintenance program completed	100%
	Parks maintained to an acceptable standard.		100%

PRINCIPAL ACTIVITY	TRANSPORT AND COMMUNICATION

FUNCTION	ROADS AND BRIDGES

OBJECTIVE	Management of the Roads and Traffic system to promote safe, economic and efficient movement of people and goods

STRATEGY	To maintain and develop the urban and rural road network

RESPONSIBLE OFFICER

Manager Civil Works

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Rural road sealed network to meet condition rating in accordance with Councils adopted Road Hierarchy Policy and to achieve their design service life	Road Hierarchy Policy standards	Annual Condition Assessment completed by February Hazard identification carried out in accordance with policy	100%
	Implement a rolling program of pavement reconstruction/rehabilitation	Program presented to Council for budget consideration	100%
	Implement a 5 year rolling program of reseals	Program presented to Council for budget consideration	100%
	Control roadside vegetation	Carryout works in accordance with policy	100%
	Maintenance Management System	Accomplishment reports generated.	100%

PRINCIPAL ACTIVITY	TRANSPORT AND COMMUNICATION

FUNCTION	*ROADS AND BRIDGES*

(continued)

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Rural gravel roads to provide acceptable riding qualities and safe standards	Road Hierarchy Policy standards	Annual assessment of conditions by February Hazard identification carried out in accordance with policy	100%
	Grade roads to maintain a surface which is drained and trafficable in accordance with Council’s policy	Length of road graded compared to programme	100%
	Monitor condition of network	Regular inspections carried out	100%
	Control roadside vegetation	Accomplishment recorded in Maintenance Management System.	100%
	Carry out minor improvements (benching / widening)	Locations identified by Supervisors.	100%	Richards Road/Newee Creek Intersection
Urban street sealed network to meet condition rating in accordance with Councils adopted Road Hierarchy Policy	Monitor condition of network.	Annual Condition Ratings Review completed by February	100%
	Develop a rolling programme of pavement reconstruction	Programme presented to Council for budget consideration	100%
	Implement a Maintenance Management System	Accomplishment reports generated	100%

PRINCIPAL ACTIVITY	TRANSPORT AND COMMUNICATION

FUNCTION	*ROADS AND BRIDGES*

(continued)

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Bridges maintained to ensure all bridges are safe, and structurally capable of carrying out their design function	Annual visual inspection program to determine condition. Rolling replacement program Load limits identified	Preparation of an annual priority list by February 5 year upgrade program developed Complete bridge replacement program Load limits signposted	100% 100%	Prepared for next budget
Extend the bitumen road network	Construct projects from priority list in accordance with road hierarchy and when funds are available Continually monitor traffic movement	Submitted program completed Traffic counts	10 0%	Old Coast Road, Nursery Road
Maintain conditions of Regional Roads	Expend grants in accordance with the agreement with the Roads and Traffic Authority	Annual Condition Ratings Review.	100%
	Maintenance Management System	Accomplishment reports generated.	100%

PRINCIPAL ACTIVITY	TRANSPORT AND COMMUNICATION

FUNCTION	FOOTPATHS

OBJECTIVE	Management of the roads and traffic system to promote safe, economic and efficient movement of people and goods

STRATEGY	To maintain and extend the footpath network

RESPONSIBLE OFFICER

Manager Civil Works

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Render footpaths safe for use by pedestrians	Carry out 6 monthly inspections of 25% of footpath network	Inspections completed and details recorded in Maintenance Management System.	100%	Inspections completed. Data being input into MMS.
	Prepare a list of reconstruction priorities	Priorities presented to Council in conjunction with annual budget	100%
	Maintenance programme to address damaged section and trips	Progressive improvement o path network.	100%
	Emergencies	Respond within 24 hours	100%
Provide new footpaths in high usage areas	Construct the adopted program	List projects completed quarterly	0%	No projects in 2007/2008
Maintain footpaths within CBD areas in a clean and aesthetically pleasing condition.	Pressure clean footpaths once a year in Bowraville, Macksville and Nambucca Heads CBD’s.	Pressure cleaning completed in November	100%

PRINCIPAL ACTIVITY	TRANSPORT AND COMMUNICATION

FUNCTION	PARKING AREAS

OBJECTIVE	Management of the roads and traffic system to promote safe, economic and efficient movement of people and goods

STRATEGY	To provide carparking areas that are well maintained and adequate in number

RESPONSIBLE OFFICER

Manager Civil Works

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Provide adequate number of spaces	Ensure new developments provide required number of car spaces as per Council’s off-street parking code. Prepare long term parking plan for Central Business areas.	Carpark space numbers greater than or equal to Council’s off-street parking code. Carparking strategy plan incorporated into a Section 94 contribution plan.	100%
Provide clear identification of parking spaces in all off-street parking areas	Provide biannual remarking of lines and regular intermediate inspections	Complete no later than December biannually or as necessary	100%
Bitumen surface of carpark to be free of potholes and other surface defects	Provide maintenance program	Pothole patch at least bimonthly Upgrade surface to hot-mix over 5 years	100%
Provide landscaping to a standard that does not attract adverse community criticism	Maintain landscaping	Maintained twice a year by September and March.	100%

PRINCIPAL ACTIVITY	TRANSPORT AND COMMUNICATION

FUNCTION	BUS STOP FACILITIES

OBJECTIVE	Management of the roads and traffic system to promote safe, economic and efficient movement of people and goods

STRATEGY	To provide shelters to protect bus commuters from extreme weather and provide bus standing areas clear of carriageway at school bus stops on Rural sealed roads.

RESPONSIBLE OFFICER

Manager Civil Works

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Install shelters at all locations where the minimum number of commuters is ten (10)	Annual review based on statistics from bus operators.	Minimum of two new shelters provided annually	100%	2 shelters purchased
Provide bus standing areas clear of carriageway at all permanent school bus stops on rural sealed roads	Annual review based on locations from bus operators in January each year	Construct a minimum of one bus standing area annually	0%	RTA has not provided matching grants so no projects

PRINCIPAL ACTIVITY	TRANSPORT AND COMMUNICATION

FUNCTION	STREET LIGHTING

OBJECTIVE	Management of the roads and traffic system to promote safe, economic and efficient movement of people and goods

STRATEGY	To provide the community with adequate street lighting in urban areas. To provide safety and security for users of Council’s road network

RESPONSIBLE OFFICER

Manager Civil Works

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Provide lighting in accordance with AS 1158	Assess network deficiencies.	Extra lights installed in accordance with Council’s goal of 5 additional lights in existing residential areas.	100%	5 submitted to Country Energy. Still awaiting installation.
	Instruct local Power Authority to install approved street lights	Lights in accordance with AS 1158 in new residential subdivision	100%	Country Energy liaise with Council

PRINCIPAL ACTIVITY	TRANSPORT AND COMMUNICATION

FUNCTION	BOAT RAMPS

OBJECTIVE	Provide and maintain recreation and leisure facilities on an equitable basis across the shire

STRATEGY	That Council provide and maintain sufficient boat ramps to meet community expectations

RESPONSIBLE OFFICER

Manager Civil Works

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Maintain ramps in operational condition	Monthly inspection	Inspection carried out and recorded in Maintenance Management System.	100%
	Repair damage to concrete surface by August	Maintenance completed by August	50%	Contractor engaged.
	Pressure clean ramps on a monthly basis	Monthly cleaning completed and accomplishment recorded in Maintenance Management System	100%
Provide new ramps or upgrade existing	Obtain grants from Department Natural Resources, Department of Primary Industries or NSW Maritime	Grant application submitted for identified sites	100%	Grant obtained for Finger Wharf near Tourist Office

PRINCIPAL ACTIVITY	WATER SUPPLIES

FUNCTION	WATER

OBJECTIVE	To provide customers in urban areas with a cost effective, quality water supply service at equitable charges, while providing for future needs and protection of the environment

STRATEGY	To ensure the community has access to water supply that meets current and future demand

RESPONSIBLE OFFICER

Manager Water and Sewerage

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Provide a cost effective water supply system at equitable charges	Regular maintenance and improvements to the system	Annual operating cost/connection are competitive in the Local Government Comparators Average annual account / connection are competitive in the Local Government Comparators	100%
Provide a quality water service	Effective treatment and maintenance of the system Timely responses to emergencies	100% compliance with Microbiological, chemical and Pesticide Guidelines Staff arrive within 2 hours	100%
Provide for future growth	Construction of new infrastructure that caters for growth	New urban developments are able to be serviced.	100%
	Construction of off-stream water storage	Progress made against the Project Development Plan.	95%	Borefield investigation underway.

PRINCIPAL ACTIVITY	SEWERAGE

FUNCTION	SEWERAGE

OBJECTIVE	To provide customers in urban areas with a cost effective, quality sewerage service at equitable charges, while providing for future needs and protection of the environment

STRATEGY	To ensure that the community has a sewerage service that collects and treats waste now and into the future

RESPONSIBLE OFFICER

Manager Water and Sewerage

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Provide a cost effective sewerage service at equitable charges	Regular maintenance and improvements to the system	Annual operating costs/connection are competitive in the Local Government Comparators Average annual account/connection are competitive in the Local Government Comparators	100%
Provide a quality sewerage service and protection of the environment	Effective treatment and maintenance of the system. Timely responses to emergencies	100% compliance with EPA requirements and licence conditions Staff arrive within 2 hours	100%
Provide for future growth	Construction of new infrastructure that caters for growth and changing standards	All new developments are able to be services.	100%

Text Box: DIRECTOR ENVIRONMENT
AND PLANNING

Special Meeting of Ordinary Council - 27 August 2008

Quarterly Review - Performance Targets Achievements to 30 June 2008

Attachment 1

18135/2008 - Quarterly Reviews - Performance Targets - to 30 June 2008

PRINCIPAL ACTIVITY	PUBLIC ORDER AND SAFETY

FUNCTION	ANIMAL CONTROL

OBJECTIVE	Ensure compliance with Companion Animal legislation for the protection of health and safety of the community

STRATEGY	Establish, implement and maintain measures to ensure compliance with legislation within approved allocation of resources.

RESPONSIBLE OFFICER

Manager Health and Building Services

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Maintain a register under the Companion Animal Legislation	Ensure registrations in accordance with the Companion Animal Legislation	· On-going - surveillance and checking of records	100%
Provide leash-free areas in each of Nambucca Heads, Scotts Head, Valla Beach, Macksville and Bowraville	· Identify leash-free areas in Macksville; and Bowraville through community consultation	· Community consultation undertaken by 31 December 2007 · Implement leash free areas subject to budget allocation by 30 June 2008	· Areas established in Nambucca Heads, Scotts Head & Valla. · Community consultation to be undertaken in Macksville & Bowraville, during November 2007
Regulatory Officer contract Review and advertise Regulatory Officer’s contract position	Review completed and new contract entered into	· Review completed and endorsed by Council by 28 February 2007. · Tenders called March 2007 · New contract completed and implemented from 8 May 2007.	100%

PRINCIPAL ACTIVITY	HEALTH

FUNCTION	PUBLIC HEALTH

OBJECTIVE	To maintain acceptable public health standards within the community

STRATEGY	Provide services to level of community expectations within approved budget and approved budget and available resources

RESPONSIBLE OFFICER

Manager Health and Building Services

PERFORMANCE TARGET	*MEANS OF ACHIEVING TARGET*	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
All registered on-site sewage management systems (OSMS) to have approvals to operate (ATO) issued	Assess and/or inspect and issue approvals for operation of new on-site sewage management systems.	· Assessments for new OSMS, undertaken and approvals issued within 40 days · Inspect existing OSMS within 40 days of expiry of ATO	99% 99%	Reduced staff levels
	Operating license renewals sent one month before license due.	· 100% of license renewal notices issued one month prior to license expiry date
Review On-Site Sewage Management Plan	Available resources to undertake review	· Annual review completed by October each year.	80%	Review of document completed – report to Council September 2008
Issue approvals under Section 68 of the LGA 1993 for skin penetration, body piercing, hairdressing businesses	· Inspect, assess and issue 5 year ATO’s · Keep register of all premises within Shire	· Carry out annual inspection to ensure compliance with Public Health standards	100%

PRINCIPAL ACTIVITY	HEALTH

FUNCTION	IMMUNISATION

OBJECTIVE	To maintain and provide immunisation records (up to 1999).

STRATEGY	To ensure safe keeping of immunisation records for public access as required.

RESPONSIBLE OFFICER

Manager Health and Building Services

PERFORMANCE TARGET

MEANS OF ACHIEVING TARGET

PERFORMANCE INDICATORS

EXTENT ACHIEVED

REASON FOR VARIATION

Provide clients with copies of immunisation records held by Council within 14 days

Maintain a system for effective issue of records

100% issued within 14 days

100%

PRINCIPAL ACTIVITY	HEALTH

FUNCTION	FOOD CONTROL AND INSPECTION

OBJECTIVE	To maintain acceptable public health standards for food premises

STRATEGY	Ensure adequate surveillance of food premises within allocated resources

RESPONSIBLE OFFICER

Manager Health and Building Services

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Inspect and record all food premises annually	Maintain a regular inspection program	100% of premises inspected annually	100%
Assist with public education and compliance issues relating to food handling, preparation and storage	Outline details and direct access to construction standards, food safety standards and Australian Standards relating to food and food premises	Response provided within 14 days of request or enquiry	Ongoing
Inspect and issue 5 year approval for mobile food vending and water transport vehicles	Carry out annual inspections of vehicles, as required by operating licence	Vehicles inspected within 30 days of approval date anniversary	100%

PRINCIPAL ACTIVITY	COMMUNITY SERVICES AND EDUCATION

FUNCTION	COMMUNITY SERVICES

OBJECTIVE	To promote and provide for the social well-being of the community

STRATEGY	Provision of community services and facilities.

RESPONSIBLE OFFICER

Manager Community and Cultural Services

PERFORMANCE TARGET

MEANS OF ACHIEVING TARGET

PERFORMANCE INDICATORS

EXTENT ACHIEVED

REASON FOR VARIATION

Provide special programs for seniors

Provide funding for Seniors Week activities

Seniors Week is conducted in accordance with Council’s approved program and allocated budget

100%

Undertake community planning which takes into account the needs of older people

Employment of a Community Worker in partnership with the Department of Ageing, Disability and Home Care

The project is conducted in accordance with the terms and conditions of the Funding Agreement and the following are submitted by mid-Oct 2007

· Report on Achievements

· 2007-08 Workplan

· Income and Expenditure Statement

· Annual Return

100%

PRINCIPAL ACTIVITY	COMMUNITY SERVICES AND EDUCATION

FUNCTION	COMMUNITY SERVICES

OBJECTIVE	To promote and provide for the social well-being of the community

STRATEGY	Provision of community services and facilities..

RESPONSIBLE OFFICER

Manager Community and Cultural Services

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Provide special programs for young people	Co-ordinate and provide funding for Youth Week activities	Youth Week is conducted in accordance with Council’s approved program and allocated budget	100%
Provide special programs for young people	Manage funding provided by the Department of Community Services for employment of a Youth Development Officer and Youth Worker	The projects are conducted in accordance with the terms and conditions of the Funding Agreement: · Income/expenditure statements, Annual Report on Achievements submitted by 30 September 2007 · Service Specifications developed by March 2008	100%	Annual reporting requirements completed
Delivery of a range of human services and provision of community facilities to meet community expectations in partnership with the community.	Administration of North Coast Area Assistance Scheme in partnership with the Department of Community Services	· Funding submissions are assessed and ranked according to the AAS guidelines. · Deadlines on the AAS timetable are met	100%
Contribute to the provision of a community facility for Nambucca Heads and surrounds	Provide financial assistance for rent for Community Centre in Ridge Street	· Council contributes	100%
Consult and seek advice from the community regarding community service needs	Resource Council’s Community Services Committee to provide a range of advisory services	· The committee meets according to its constitution (ie at least quarterly).	100%

PRINCIPAL ACTIVITY	COMMUNITY SERVICES AND EDUCATION

FUNCTION	COMMUNITY SERVICES

OBJECTIVE	To promote and provide for the social well-being of the community

STRATEGY	Provision of community services and facilities.

RESPONSIBLE OFFICER

Manager Community and Cultural Services

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Implement adopted Crime Prevention Plan	Projects/programs are identified and implemented	· Funded programs are completed by June 2008	0%	· No funds allocated in 07/08 budget
Contribute to the services assisting people in the rural sector	Financial support for the Rural Financial Counselling Service	· Council contributes $3,800 per year · That the support provided by the service be reported to Council annually	100%
Deliver services appropriate to the needs of the Aboriginal and Torres Strait Islander community	Resource Council’s Aboriginal Community Advisory Committee to provide a range of advisory services	· The committee meets according to its constitution (ie at least quarterly).	100%
	Manage funding provided by Department of Community Services for Community Worker (Aboriginal)	The projects are conducted in accordance with the terms and conditions of the Funding Agreement: · Income/expenditure statements, Annual Report on Achievements submitted by 30 September 2007 · Service Specifications developed by March 2008	100%

PERFORMANCE TARGET	MEANS OF ACHIEVING TARGET	PERFORMANCE INDICATORS	EXTENT ACHIEVED	REASON FOR VARIATION
Ascertain community values so as to prepare a long term strategy plan	· Undertake community survey	· Community survey undertaken in 2007 with results to be incorporated in Management Plan for 2008/2013	100%
Develop a long term strategic plan for the community	· Identify community's main priorities and expectations for the future and plan strategies for achieving these goals	· Community strategic plan completed by 31 December 2008	100%
Develop a long term asset management plan	· Implement an asset management system to meet corporate, financial and community requirements for asset maintenance, asset renewal and asset upgrades	· System implemented by 30 June 2008	20%	Delays recruiting. Development of policy and software assessment underway.
Review Council's policies and delegations	· Review and update policies and delegations	· Review completed by 30 June 2008	80%	Delegations complete. 40 policies from 250 still to be done.