Flood Recovery Information

For information on all available disaster assistance, please contact the Disaster Customer Care Service at Service NSW on 13 77 88 or online via service.nsw.gov.au

Resilience NSW is the lead disaster management agency for NSW, responsible for all aspects of disaster recovery. Resilience NSW have provided a key message document. You can download the full Factsheet from Resilience NSW on assistance from storms and floods (23 March 2021).


A dedicated recovery centre is open in Nambucca Valley, providing face-to-face support for residents affected by the recent storms and floods.

The Recovery Centre is located at the Senior Citizen’s Centre on 37/39 Princess Street, Macksville. It will operate during the following hours:

Opening Hours
Monday, Tuesday, Wednesday and Friday – 9.30am to 4.00pm
Thursday - 9.30am to 6.00pm
Saturday – 10.00am to midday


9 April, Friday
9.30am to 12noon - Nambucca Heads RSL, NAMBUCCA HEADS
1.00pm to 3.00pm - Valla Beach RFS shed, VALLA BEACH

14 April, Wednesday
9.30am to 12noon - Utungun Hall, UTUNGUN
2.00pm to 5.00pm - Scotts Heads Bowling Club, SCOTTS HEAD

For those unable to attend the recovery centre, information and advice on disaster assistance is available by contacting the Disaster Customer Care Service at Service NSW on 13 77 88 or online via service.nsw.gov.au.

Representatives from ServiceNSW and the Red Cross along with community organisations, and welfare bodies will work from the recovery centre to assist residents dealing with the fallout from the record-breaking storms and flooding.

Nambucca Valley Council Mayor, Councillor Rhonda Hoban OAM said that the recovery centre will provide support for the community’s immediate needs as well as information and advice about all of the programs that are available from the government, charities, and local support services.

“I encourage everyone who requires support to attend the recovery centre so they can have access to assistance,” said Ms Hoban.

Service NSW is working in partnership with fellow state agencies, local government and the Australian Government to provide impacted people with information on and access to:

Useful websites:


Local Information:

Australian Government Assistance for NSW storms and floods

The Australian Government Disaster Recovery Payment (AGDRP) provides a one-off, non means tested payment of $1,000 for eligible adults and $400 for eligible children who have been seriously injured, lost their home or whose homes have been directly damaged, or the immediate family members of a person who has lost their life, as a direct result of the storms and floods. The Disaster Recovery Allowance (DRA) provides a short term income support for 13 weeks to assist individuals whose income has been affected as a direct result of the storms and floods.

Visit Services Australia at: www.servicesaustralia.gov.au/disaster to find out if you are eligible, or phone 180 22 66.

State Government Assistance for Storms and Floods in NSW

Under jointly funded Commonwealth-State Disaster Recovery Funding Arrangements (DRFA) the Disaster Relief Grant helps people to recover from the effects of a disaster and reestablish a basic standard of living. It is not provided to replace insurance or companesate for losses. You may be eligible for financial support if the following apply;

Phone 13 77 88 and ask about the Disaster Relief Grant administered by Resilience NSW. This is a NSW Government disaster assistance payment available at any time to eligible individuals or households.
Source: https://www.nsw.gov.au/resilience-nsw/disaster-relief-grant-for-individuals


For concessional loan or grant contact NSW Rural Assistance Authority on 1800 678 593.

Special Disaster Grants for Primary Producers

Last week the NSW and Australian Governments announced the availability of Special Disaster Grants (SDG) of up to $75,000 to support eligible primary producers impacted by the March 2021 storms and floods.
Eligible primary producers recovering from the devastating impacts of floods will receive vital support to help pay for immediate clean-up and repairs to infrastructure. These grants will soon be available through the NSW Rural Assistance Authority (RAA) to eligible flood-affected local government areas in NSW. Please visit the RAA’s Declared Natural Disasters webpage for a full list of eligible LGAs and the Special Disaster Grants – Floods webpage which will be updated as information becomes available.

NSW Police – lost and found stock

The NSW Police Force – Rural Crime Prevention Team has released advice to communities effected by recent flooding to assist in reporting lost, found and straying livestock.
The public is urged to provide police with specific information when making a report, such as the following:

Farmers concerned their livestock have been stolen are urged to refer to the Stock Theft Template available on the NSW Police Force website for more information and contact your local police.
If you locate straying stock, please refer to the guidelines below:

NSW Land Registry Services

If you have been affected by the recent floods in NSW and would benefit from access to land and property information from the land titles register, please call our Contact Centre on 1300 396 076 (regional callers) or (02) 8776 3575 and we can discuss how best to assist you. NSW Land Registry Services will make title searches, replacement Certificates of Title and plan images free for property owners affected by flooding in NSW.

NSW Land Registry Services operates the land titles register on behalf of the NSW Government. This register holds essential information about properties across the state, including about ownership, restrictions on use, title boundaries, plans, and water access and use. Information held on this register is available for landowners to view through land and property information searches.

Insurance Council of Australia - Catastrophe Declaration

Under the Catastrophe declaration: ICA Catastrophe Declaration (PDF 160KB)


Livestock and Animal Welfare - Department of Primary Industries and Local Land Services

The DPI and LLS are providsing assistance to landholders and communities with animal welfare related issues resulting from the floods including;

Phone the Agricultural and Animal Services Hotline on 1800 814 647. Click to download the full Factsheet on animal welfare issues.

Rural Landholders


CropLife Australia’s agricultural stewardship subsidiary, Agsafe, provides a service to safely collect and dispose of these chemicals through the ChemClear program. For more information on ChemClear, visit www.chemclear.org.au

Council Advice (Wed 24 March)

Mayor, Rhonda Hoban OAM expresses her appreciation and heartfelt thanks to the SES volunteers and to all those who helped our community through this flood event.

Council’s Assistant General Manager Engineering Services, Paul Gallagher, advised that many roads and bridges are still inaccessible and it is now becoming evident that gravel and bitumen has been stripped from many roads and numerous trees have fallen. Residents are requested to take extreme caution when travelling on any rural roads.

Residents are requested to refrain from entering or swimming in the Nambucca River and Swimming Creek until the water has cleared as some sewer infrastructure has been flooded.

Disposal of flood waste materials - If you are insured, please contact your insurance company.  If you are uninsured and unable to dispose of your flood waste please contact Council on 6568 2555.  If you already took flood waste to the Waste Management Facility in the immediate aftermath of the flood and have your docket as proof of payment, you may be eligible for reimbursement. Again, please contact Council for more details. The EPA has removed the waste levy of $84.10 per tonne for the disposal of flood related materials ONLY at the waste facility.  The normal bulky goods kerbside collection commences in the north of the LGA on 19 April 2021.  Please refer to the MyBin App for specific dates relating to your property or visit www.coffscoastwaste.com.au or call Coffs Coast Waste Services Hotline on 1800 264 495.  Truck and dog or tipping trailers are currently unable to use the Nambucca Waste Management Facility.  Rigid vehicles are permitted.

Mental Health Support

Recovery from disasters takes time and mental health supports will aid the long term recovery of our impacted communities.

Phone the NSW Mental Health Line at any time on 1800 011 511.

Also: You can download Recovering from floods - Australian Psychological Society

Help for Small Business

The NSW Small Business Commissioner has support services for small business owners who have suffered direct damage to their assets or loss of income following statewide flooding.

For information on what supports are available visit: www.smallbusiness.nsw.gov.au or phone 1300 795 534

Telstra Disaster Assistance Package

Telstra customers can find out more about how to register for a Disaster Assistance Package, including additional data and bill relief, by visiting www.telstra.com/disasterassist

Australian Red Cross 

Australian Red Cross run a Register.Find.Reunite service for people affected by the NSW Floods. This service helps people who have been separated in an emergency to get back in contact with each other. Visit register.redcross.org.au to register your location or to enquire about someone who may be in an area affected by the NSW Floods. Resources of recovering from a major crisis are available in evacuation and recovery centres and online redcross.org.au/self-care and facebook.com/ARCEmergencyServicesNSWACT/

Tax-deductible donations can be made to the Red Cross Disaster Response and Recovery Fund. Donate online at redcross.org.au/disasters or by calling 1800 RED CROSS.

Free Legal Help

For floods on the Mid North Coast call;
Mid North Coast Community Legal Centre  - (02) 6580 2111
Legal Aid Disaster Response Legal Services - 1800 801 529

Please Donate Responsibly

Unrequested donations hinder recovery efforts. Sorting through and distributing unrequested goods is time consuming and takes resources away from the recovery services needed by the community. In partnership with the NSW government, online non-profit GIVIT is managing donations for this recovery.

GIVIT’s website givit.org.au is an easy, quick and efficient way of donating directly to people in need without overwhelming charities on the ground. Charities and organisations supporting the people affected will be able to see what you have available and contact you when they know where it needs to go.