Nambucca Valley Relief Fund - Refund Policy

Due to the nature of charity donations Nambucca Valley Council is under no obligation to give refunds. Decisions on refunds will be at the discretion of Council management.

If a donation is refunded, the associated receipt is no longer valid to claim as a tax deduction so it should be securely destroyed. Please note it is your responsibility to submit only correct receipts to the Australian Tax Office.

Council will not refund a donation that has been knowingly and voluntarily given to us.

  • We will refund if there was an error made by Nambucca Valley Council or one of our agents
  • We will refund if the donation was provided by a vulnerable person
  • We may refund if the donor entered the wrong amount
  • We may refund if there are exceptional circumstances

Should an error in the donation amount be detected and a request for refund made after 30 days have expired, Nambucca Valley Council regrets that it is unable to issue a refund.

Council also reserves the right to deduct any bank or transaction charges for any refund processed onto the donor.

If you wish to apply for a refund please submit your request by providing your full name, full mailing address and phone number. Please include details of how you made the donation, the date and amount given and the circumstances justifying your request. Upon receipt Council will review your application and respond within 5 business days.

Please send your request in writing to:

Nambucca Valley Council
PO Box 177, MACKSVILLE NSW 2447
Email: council@nambucca.nsw.gov.au

 

Back to top