Essential Energy - Faulty streetlight reporting portal

To help ensure our communities are safe and their streets are appropriately lit, Essential Energy has released a new easy-to-use tool for reporting faulty streetlights on our website, replacing the previous ‘Neatstreets’ system.?
What’s new
  • Residents can access the portal from their computer, mobile or tablet via the Essential Energy website
  • No need to download an application or login to an account
  • Improved customer experience from a system more aligned to their needs
  • Reporting defects made easier with a seamless design and enhanced technology
  • Improved communication pathways between customers and Essential Energy
What this means for you
As our business partner, we would appreciate your help in making this change a success. Please consider supporting this initiative by:
  • Promoting the new system via your social media, website or public communications
  • Visiting our system to test its functionalities and experience the improvements firsthand
  • Sharing questions, suggestions, or feedback with
More information is available in this short video, alternatively please reach out to me if you have any other questions.